Customer Care Specialist – Romanian & Polish Speaking | Multilingual Support Expert in SaaS Logistics Platform

Transform the Future of Logistics – One Customer at a Time

Are you a fluent Romanian and Polish speaker with a passion for exceptional customer service and a curiosity for technology? Do you thrive in fast-paced, international environments where no two days are the same? arenaflex is searching for a dedicated, multilingual Customer Care Specialist to join our expanding global support team. If you are ready to become a transformation driver in the digitisation of the logistics industry, this opportunity is designed for you.

At arenaflex, we are not simply keeping pace with change — we are setting the rhythm. We rethink, reinvent, and rework ideas continuously, because that is what it takes to deliver modern solutions that genuinely improve the daily work of logistics professionals across Europe and beyond. Whether you are taking the first steps of your professional journey or you are an experienced customer care professional looking for your next challenge, we believe you have the power to drive meaningful transformation. Are you ready to bring that energy to our team?

What You Will Do as a Customer Care Specialist at arenaflex

As a Customer Care Specialist, you will be the trusted first point of contact for our valued Romanian and Polish-speaking clients. Your primary mission will be to ensure that every customer interaction is handled with precision, empathy, and professionalism. Working within a collaborative international team, you will play a vital role in helping our users unlock the full potential of our cutting-edge logistics platform.

Core Responsibilities

• Customer Inquiry Resolution: Independently analyse and respond to customer questions regarding the usage, features, and functionality of the arenaflex platform. You will become a product expert capable of guiding users through every step of their journey.
• Invoice and Billing Support: Provide accurate, clear assistance to customers regarding invoices, billing queries, payment confirmations, and account-related administrative matters. Your attention to detail will ensure smooth financial interactions.
• Problem Analysis and Troubleshooting: Conduct structured problem analyses to identify root causes, document findings, and escalate complex technical issues to the appropriate internal teams when needed.
• Customer Education and Training: Deliver helpful guidance, mini-trainings, and walkthroughs to empower customers to use the platform independently and efficiently. You will contribute to building customer confidence and long-term loyalty.
• Translation and Localisation: Handle small translation tasks between Romanian, Polish, and English to support internal documentation, customer communications, and product feedback.
• Administrative Excellence: Maintain accurate records in our CRM systems, prepare internal reports, update customer accounts, and ensure all interactions are properly documented.
• Proactive Customer Engagement: Identify opportunities to enhance the customer experience, flag recurring issues, and suggest process improvements that benefit both the user and the company.
• Cross-Functional Collaboration: Work closely with product, sales, and technical teams to relay customer feedback and contribute to the continuous improvement of the arenaflex platform.

What We Are Looking For – Essential Qualifications

At arenaflex, we are interested in people who combine language mastery with a service-first mindset. To succeed in this role, you should bring the following:

• Fluency in Romanian, Polish, and English: You must be able to communicate confidently and professionally in all three languages, both verbally and in writing, including formal business correspondence.
• Customer Service Experience: You have at least some first-hand experience in a customer service, customer care, or client support environment. Internships, part-time roles, or voluntary work in this area will also be considered.
• Technical Aptitude: You learn new software tools quickly, are comfortable navigating the MS Office Suite, and demonstrate a strong willingness to expand your technical skill set.
• Organisational Strength: You manage your time effectively, prioritise competing tasks with confidence, and consistently meet deadlines without compromising quality.
• Proactive Mindset: You do not wait for instructions — you take initiative, anticipate needs, and bring creative solutions to the table.
• Reliability and Accountability: You take ownership of your work, follow through on commitments, and are someone your team and customers can depend on.

Preferred Attributes That Will Make You Stand Out

• Previous experience supporting users of SaaS platforms, logistics software, or transportation management systems.
• Familiarity with ticketing systems such as Zendesk, Salesforce Service Cloud, Freshdesk, or similar CRM tools.
• Understanding of logistics, supply chain management, or freight forwarding operations.
• Experience working in an international, multicultural, or remote-first environment.
• A continuous improvement mindset with a willingness to share knowledge and mentor peers.

Skills and Competencies for Success

Beyond qualifications, we believe certain personal attributes are essential to thrive as a Customer Care Specialist at arenaflex:

• Empathy and Active Listening: You genuinely care about understanding customer needs and making them feel heard.
• Clear Communication: You can break down complex information into simple, easy-to-understand explanations.
• Resilience and Composure: You remain calm and solution-oriented, even when handling frustrated or time-pressured customers.
• Adaptability: You embrace change, enjoy learning, and pivot quickly when priorities shift.
• Team Spirit: You contribute positively to team culture, celebrate collective wins, and support colleagues when challenges arise.
• Curiosity and Growth Orientation: You actively seek feedback and look for opportunities to develop both personally and professionally.

Why Choose arenaflex? The Perks, Culture, and Growth Opportunities

Joining arenaflex means more than accepting a job — it means becoming part of a community that values innovation, inclusivity, and individual contribution. Here is what we offer:

A Professional Yet Fun Work Environment

We take our mission seriously, but we never forget to enjoy the journey. Our team is built on mutual respect, collaboration, and a shared passion for delivering outstanding customer experiences. You will work alongside friendly, supportive colleagues who genuinely want you to succeed.

Security of a Successful, Growing International Company

arenaflex is part of a thriving global organisation with a strong market presence and ambitious growth plans. Joining us means long-term career stability combined with the excitement of working in a dynamic, fast-evolving industry.

Career Development and Learning

We invest in our people. From structured onboarding and continuous product training to mentorship opportunities and access to professional development resources, you will have every chance to grow your expertise in customer success, logistics technology, and beyond. Many of our team members have progressed into senior support roles, team leadership, product specialisation, and other cross-functional opportunities.

Diverse, Inclusive, and Welcoming Culture

At arenaflex, we celebrate what makes each of us unique. Our commitment to Diversity, Equity, and Inclusion is not a checkbox — it is a foundational value. We believe diverse perspectives fuel innovation, and we actively create spaces where every team member feels seen, heard, and valued. Regardless of your background, identity, or where you are in your career journey, you belong here.

Fair Compensation and Comprehensive Benefits

While specific benefits vary by location, arenaflex employees can typically expect a competitive salary package aligned with industry standards, paid time off and holiday allowances, access to private health insurance or healthcare support, pension or retirement savings contributions, modern work equipment, and flexible or remote working arrangements where applicable. We are committed to ensuring that our people are well-supported both inside and outside of work.

A Streamlined, Friendly Recruitment Process

We respect your time. Our recruitment process is designed to be transparent, efficient, and human. You will have the opportunity to showcase your skills, motivation, and personality through a combination of interviews and practical assessments — no endless rounds, no ghosting, just genuine conversations.

Our Inclusiveness Commitment

At arenaflex, we believe that celebrating our differences is what makes us stronger. Diversity is not just welcomed — it is essential to who we are and how we innovate. We actively seek to add members to our community who represent the customers we serve and the diverse places we all live and work. Through ongoing programs, employee resource groups, and inclusive policies, we ensure that every person at arenaflex knows they belong, regardless of background, identity, or experience.

Ready to Make a Real Impact?

If you are a multilingual professional with a flair for customer service and a desire to contribute to the digitisation of the logistics world, arenaflex is ready for you. Bring your languages, your curiosity, and your commitment to excellence — and we will provide the platform, the team, and the opportunities for you to thrive.

This is your chance to join a company that believes transformation starts with people. Apply today and take the next step in your career with arenaflex.