Data Entry Specialist – Remote Operations & Learning Development Partner at arenaflex

About arenaflex

At arenaflex, we are reshaping the future of global entertainment by constantly pushing the boundaries of how the world experiences content. Our commitment to excellence is matched only by our dedication to the people who bring that experience to life. The Customer Service Operations organization at arenaflex plays a pivotal role in ensuring that millions of subscribers across the globe enjoy seamless, memorable interactions every single day. We are united by a shared mission: deliver world-class support with simplicity, empathy, and efficiency, and help our members return to streaming as quickly as possible. Join arenaflex and become part of a culture that celebrates innovation, ownership, and the relentless pursuit of better.

We are currently seeking a meticulous, driven, and forward-thinking Data Entry Specialist with a passion for operational excellence to join our dynamic team. This is a full-time opportunity offering a competitive hourly rate of $30, with the flexibility to work remotely from anywhere within the United States. If you thrive in a fast-paced environment, take pride in accuracy, and want to contribute to a company that is transforming the entertainment industry, this role at arenaflex is the perfect fit for you.

Position Overview

The Data Entry Specialist at arenaflex will play a critical role in supporting our Customer Service Learning & Development (L&D) operations. Working closely with cross-functional teams, you will be responsible for managing, organizing, and maintaining data related to training programs, learning content, vendor performance, and operational metrics. Your contributions will directly impact the quality of training delivered to outsourced call center partners and the overall effectiveness of our customer service operations. This role reports to the L&D leadership team and offers the chance to grow within a globally recognized organization that values precision, collaboration, and continuous improvement.

Key Responsibilities

Program and Data Management

• Accurately input, update, and maintain large volumes of data within Learning Management Systems (LMS), project tracking tools, and internal databases.
• Define, document, and preserve the scope of regional L&D projects, ensuring all data records are current, consistent, and aligned with organizational standards.
• Create, monitor, and maintain detailed project plans, timelines, and deliverable trackers to support successful training rollouts and launches.
• Develop trusting partnerships with outsourced call center partners, serving as a reliable point of contact for trainers and ensuring seamless data flow and communication.

Learning Content Support and Curation

• Assist in performing gap analyses to identify performance and training opportunities, documenting findings with precision and clarity.
• Research, organize, and curate content to support the development of regionally and globally valid training curriculum.
• Collaborate with subject matter experts (SMEs), instructional designers, and cross-functional stakeholders to ensure training materials are accurate, consistent, and impactful.
• Support the development of facilitator guides, learner materials, presentation media, job aids, and knowledge checks through meticulous data entry and version control.

Facilitation Coordination and Support

• Coordinate logistics for face-to-face and virtual learning sessions, including scheduling, registration, attendance tracking, and feedback collection.
• Support train-the-trainer programs by managing participant data, tracking certification progress, and maintaining training records.
• Assist in piloting newly designed curriculum by capturing feedback data, organizing results, and generating reports for stakeholder review.

Vendor Management and Relationship Building

• Partner with training and operational teams at outsourced call center providers to track and report on performance metrics.
• Contribute to the overall success of the CS business by guiding vendor teams with data-driven insights, structured support, and clear documentation.
• Build and maintain L&D governance frameworks, including data analysis reports, vendor support team structures, intake frameworks, and evaluation frameworks.

Stakeholder Collaboration and Reporting

• Foster strong partnerships with regional and global CS colleagues at arenaflex, serving as an effective liaison for the L&D team.
• Generate regular and ad-hoc reports, dashboards, and presentations that communicate learning opportunities, priorities, and measurable impact.
• Collaborate with business leaders to transform operational opportunities into actionable L&D initiatives backed by solid data.

Essential Qualifications

• A minimum of three (3) years of experience in data entry, program coordination, or a related role, preferably within a learning & development, customer service, or call center environment.
• Proven experience designing or supporting soft skills and technical training solutions for diverse audiences, including call center agents, senior agents, emerging leaders, and senior leaders.
• Demonstrated ability to manage multiple projects simultaneously with a high level of organization and attention to detail.
• Strong communication skills, both written and verbal, with the ability to collaborate effectively across teams and time zones.
• Experience working in a fast-paced, results-oriented, data-driven environment where independence and self-management are essential.
• Proficiency with Learning Management Systems (LMS), Microsoft Office Suite, Google Workspace, and various data management tools.
• A Bachelor’s degree in business administration, communications, education, or a related field. A Master’s degree is a plus.

Preferred Qualifications

• Experience creating and managing digital learning content using e-learning authoring tools such as Articulate, Captivate, or similar platforms.
• Fluency in Portuguese and English; Spanish language skills are a strong plus.
• Experience working in a cross-cultural, global environment with remote teams and international stakeholders.
• Background in content or knowledge management, particularly within service, retail, or call center industries.
• Familiarity with creative facilitation tools and emerging technologies in the learning and development space.
• Strong analytical skills with the ability to interpret data, identify trends, and present actionable recommendations.

Skills and Competencies for Success

• Uncompromising Attention to Detail: You take pride in producing error-free work and understand that accuracy is the foundation of effective operations.
• Analytical Thinking: You can examine complex datasets, identify patterns, and translate findings into meaningful insights.
• Time Management: You excel at prioritizing tasks, managing multiple deadlines, and working independently without constant supervision.
• Technical Proficiency: You are comfortable learning new tools and technologies quickly, with a strong foundation in data management platforms.
• Collaboration: You thrive in team environments and know how to build trust with colleagues, vendors, and stakeholders at all levels.
• Adaptability: You are nimble, comfortable with ambiguity, and able to pivot quickly in a rapidly changing business landscape.
• Communication: You convey information clearly, concisely, and professionally across written and verbal channels.

Career Growth and Learning Opportunities

At arenaflex, we believe that our people are our greatest asset. When you join our team, you gain access to a wealth of professional development resources, mentorship programs, and tuition reimbursement opportunities. We are committed to helping every employee unlock their full potential and advance their career on their own terms. Whether you aspire to move into instructional design, program management, vendor relations, or operational leadership, arenaflex provides the platform, the support, and the visibility to help you achieve your goals. Our culture of candid feedback and continuous learning ensures that you are always growing, always challenged, and always empowered to do the best work of your career.

Work Environment and Company Culture

arenaflex is more than a workplace; it is a community of bold thinkers, creative problem-solvers, and passionate individuals united by a common purpose. We embrace a culture of freedom and responsibility, trusting our team members to make smart decisions and take ownership of their work. Our remote-first approach gives you the flexibility to work from anywhere in the United States, allowing you to design a work-life balance that suits your lifestyle. We celebrate diversity in all its forms and are committed to creating an inclusive environment where every voice is heard and every contribution is valued. At arenaflex, you will find a supportive, collaborative atmosphere that encourages innovation, rewards initiative, and fosters genuine connections among team members across the globe.

Compensation, Perks, and Benefits

We offer a highly competitive hourly rate of $30 per hour, along with a comprehensive benefits package designed to support your health, well-being, and financial future. While specific offerings may vary based on location and employment status, our benefits typically include:

• Comprehensive medical, dental, and vision insurance plans
• Generous paid time off, including vacation days, sick leave, and company holidays
• 401(k) retirement savings plan with company matching contributions
• Paid parental leave for new parents
• Access to mental health and wellness programs
• Professional development stipends and tuition reimbursement
• Flexible work arrangements, including fully remote options
• Stock option programs and performance-based bonuses (where applicable)

At arenaflex, we carefully consider a wide range of compensation factors to determine your personal top-of-market rate. We rely on market indicators to guide our compensation philosophy and consider your unique job family, background, skills, and experience to ensure your pay reflects your true value. Compensation may vary based on your specific location and the scope of the role.

How to Apply

If you are ready to bring your data expertise, your passion for accuracy, and your drive for excellence to a company that is changing the world of entertainment, we want to hear from you. Joining arenaflex means becoming part of a global team that values your contributions, invests in your growth, and empowers you to make a real impact every single day. Take the next step in your career and apply today. We look forward to welcoming you to arenaflex, where your work truly matters.