[Remote] Customer Service Call Center - Work From Home!

Note: The job is a remote job and is open to candidates in USA. CCS is redefining chronic care management with a focus on patient-centric care. As a Patient Advocate Representative I, you will provide exceptional customer service, handle patient inquiries, and ensure accurate processing of orders to maintain patient satisfaction.

Responsibilities

• Obtains and process authorizations for reorders
• Resolve patient issues and ensures accurate reorder processing via phone, document processing and medical record validation
• Ensures patients have all required medical documentation to permit billing of services as assigned
• Maximizes patient base through retention efforts and cross-selling via phone
• Handles inbound and outbound calls from patients’ physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients
• Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities
• Maintains a strong understanding of medical documentation, Insurance requirements and company procedures
• Maintains a high degree of confidentiality always due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department

Skills

• Minimum high School diploma or GED equivalent
• Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills
• Strong attention to detail, multi-tasking, communication, and organizational skills are essential
• Exceptional phone and email etiquette
• Position may require evening and weekend availability
• Customer Service Experience Preferred

Benefits

• Competitive Salary
• Bonus/Incentive Opportunities/commission: (if applicable)
• Comprehensive Benefits:
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (vacation and holidays)
• Growth & Development:
• Ongoing training and professional development
• Work-Life Balance:
• Remote or hybrid work options
• Wellness programs and mental health support

Company Overview