[Remote] Operations Lead
Note: The job is a remote job and is open to candidates in USA. Concept Plus is a mission-focused technology solutions provider that transforms IT concepts into impactful solutions for federal agencies. The Operations Lead will support operational sustainment and service delivery, leading day-to-day operational execution across various technical disciplines to ensure stable mission operations.
Responsibilities
- Lead daily operational support activities to maintain REMIS system stability, availability, and continuity of service
- Coordinate sustainment activities across the Operations Support Team including:
- Database Administration
- Systems Administration
- Cybersecurity / IA
- Testing & Validation
- Development Support
- Business Intelligence / Functional Support
- Configuration Management & Documentation
- Ensure operational support aligns with contractual service expectations, operational procedures, and mission requirements
- Support continuity of operations during transition, onboarding, release, and modernization activities
- Lead operational incident coordination, issue triage, escalation management, and service restoration activities
- Coordinate cross-functional resolution efforts for operational issues and production-impacting events
- Monitor operational risks, recurring issues, and service performance trends
- Support root cause analysis and corrective action coordination for operational failures or degraded service conditions
- Serve as the operational integration point between:
- Operations support teams
- Agile development teams
- Platform/DevSecOps teams
- Government stakeholders
- Coordinate operational readiness activities associated with deployments, releases, environment changes, and sustainment initiatives
- Ensure operational impacts and dependencies are communicated across teams
- Maintain visibility into operational status, risks, issues, escalations, and support activities
- Support operational reporting activities including dashboards, metrics, AIR logs, and status reporting
- Provide timely communication and operational transparency to Program Management and Government stakeholders
- Assist in maintaining operational procedures, support documentation, and sustainment processes
- Identify opportunities to improve operational efficiency, automation, monitoring, and support responsiveness
- Support adoption of Agile, DevSecOps, and CI/CD operational practices where applicable
- Collaborate with engineering and platform teams to improve operational readiness and deployment quality
- Contribute to lessons learned, continuous improvement initiatives, and operational maturity efforts
Skills
- Secret – Fully Cleared Only, must confirm clearance is active
- DoD 8140 intermediate certification or DoD 8570 IAM Level II certifications or higher
- US Citizens Only
- Bachelor's degree in Information Technology, Computer Science, Engineering, Information Systems, or related discipline (or equivalent experience)
- 5+ years of experience supporting enterprise operational environments, production support, or IT sustainment activities
- Experience coordinating operational support activities across multiple technical disciplines
- Experience supporting mission-critical or high-availability systems
- Strong understanding of operational support processes, issue management, and sustainment coordination
- Experience working within Agile or hybrid Agile delivery environments
- Strong communication, organizational, and coordination skills
- Ability to manage competing priorities in fast-paced operational environments
- Experience working with Agile development teams of 20+ FTEs and be familiar with Agile methodologies
- Prior Department of Defense (DoD) or Air Force support experience
- Experience supporting enterprise systems within secure cloud or hybrid environments
- Familiarity with DevSecOps, CI/CD, or modern operational support models
- Experience using Jira, Confluence, Service Management, or operational tracking platforms
- Experience supporting operational transitions or onboarding efforts
- ITIL, Scrum, Agile, Security+, or related certifications preferred
- Experience supporting data-intensive or enterprise maintenance systems preferred
Benefits
- Competitive pay
- Comprehensive health, dental, and vision insurance
- Paid life insurance
- Paid time off
- 11 paid holidays
- Performance bonuses
- Tuition reimbursement
- Unlimited training
- The opportunity to thrive in a collaborative, flexible, and innovative environment
Company Overview