[Remote] Remote Customer Service Representative Job Details | EssilorLuxottica Group
Note: The job is a remote job and is open to candidates in USA. EssilorLuxottica Group is a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. They are seeking a Remote Customer Service Representative to handle calls from clients, provide support, resolve complaints, and maintain customer satisfaction.
Responsibilities
- Answers incoming calls and processes orders
- Resolves customer complaints, troubleshoots issues to determine best path for resolution
- Correctly documents customer interactions and tracks call types
- Maintains support service levels and upholds Luxottica’s Customer Service standards
- Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability
- Takes inbound phone calls for up to 90% of assigned shift
- Performs all other duties as assigned
Skills
- High school diploma
- 1+ year(s) of experience working in customer service, hospitality or call center environment
- Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
- Strong verbal and written communication skills
- Demonstrated listening and comprehension skills
- A clear team player with strong interpersonal skills
- Ability to maintain composure when dealing with difficult customer situations
- Excellent time management skills – must be able to prioritize tasks efficiently
- Strong PC skills including MS Office; Word and Excel
- Ability to navigate information systems and internet
- Higher education degree
- Previous experience using SAP
- Previous experience in the optical industry, full knowledge of Luxottica's optical products and a strong command of the industry language
- Bilingual Spanish or French
Benefits
- Competitive bonus and/or commission plan
- Health care
- Retirement savings
- Paid time off/vacation
- Various employee discounts
Company Overview