[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Touch Support, Inc. is a US-based company that partners with technology firms to provide exceptional customer service. They are seeking a Customer Service Representative to resolve customer inquiries and support clients through their journey, while also advocating for customer needs and enhancing satisfaction.

Responsibilities

• Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively
• Assist in onboarding, educating, and supporting our customers through their journey
• Help and guide our customers with technical and billing-related questions
• Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing
• Increase customer satisfaction and build loyalty by providing an outstanding, personal customer experience

Skills

• Excellent communication skills in the English language, as our clients are primarily US-based
• Passion for working with people and helping them to get their stuff work
• Strong interest in developing a career in the IT field
• Readiness to learn at a fast pace
• Solution-oriented mindset and passion for resolving problems
• Readiness to lend a helping hand and pass on the knowledge as you grow with the company
• Ability to work in shifts (morning, afternoon, night shift). However, our schedules are quarterly-based - you wouldn't be switching through different shifts each day but would keep a more stable schedule

Benefits

• Work from home
• Learning from scratch
• The promotional path is clearly defined, and you will know what’s required to achieve the next step in your career.
• You will be able to further your development with valuable certifications paid for by the company.
• A young and friendly international team! Even though we work from home, our team is firmly connected at any given moment to ensure everyone feels a part of the team.

Company Overview