[Remote] Professional Services Consultant - Conversational Design

Note: The job is a remote job and is open to candidates in USA. Vonage is a global cloud communications leader, and they are seeking a Professional Services Consultant to join their Conversation Design team. This role involves designing user experiences for Virtual Agents, leading client engagements, and improving team processes while mentoring peers.

Responsibilities

• Design and build complex, high-impact Virtual Agents using Vonage AI’s no-code Studio
• Lead the solution design for challenging customer use cases across voice and text channels
• Collaborate closely with product, solutions, and customer applications teams to shape intelligent, scalable conversations
• Own the quality and consistency of conversation scripts, ensuring alignment with customer brand voice and business goals
• Lead copywriting efforts for new dialogue flows, adapt existing content (FAQs, SOPs), and oversee content quality standards
• Create and review prototypes, mockups, and conversation flow diagrams to guide internal and client stakeholders
• Partner with engineering and technical teams to define conversation scope, anticipate user behavior, and resolve complex design challenges
• Drive process improvements that increase team efficiency, quality, and predictability of delivery
• Provide feedback, guidance, and mentorship to other Conversation Designers
• Manage multiple complex projects and senior stakeholders while maintaining a strategic, big-picture view

Skills

• 3+ years of experience in Conversation Design or a closely related field
• Native-level English proficiency (spoken and written)
• Exceptional writing, editing, and verbal communication skills
• Strong interpersonal skills and ability to lead and influence in a global, remote team
• Proven ability to learn and adapt to new systems quickly
• Strong analytical and problem-solving skills for complex workflows and systems
• Ability to thrive in a fast-paced environment and consistently meet deadlines
• Experience delivering and publishing multiple Virtual Agents (strong advantage)
• Solid understanding of human–machine interaction principles (advantage)
• Prior experience designing AI-driven conversational systems (big advantage)

Benefits

• Company Bonus or Commission Structure (depending on the role)
• Medical, Dental, and Vision Coverage Options
• 401(k) Savings Plan
• Company-Paid Basic Life and AD&D Insurance
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Maternity/Parental Leave
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Employee Support Program (EAP)
• Voluntary Supplemental Insurance
• Lifestyle Benefits
• Volunteer Time Off (VTO)
• Tuition Reimbursement - available for select positions; full details will be shared during the interview process

Company Overview

Company H1B Sponsorship