[Remote] Senior Director, Delivery (Telecom)

Note: The job is a remote job and is open to candidates in USA. TELUS Digital is an award-winning digital product consultancy and the digital division of TELUS, a major telecommunications provider in Canada. They are seeking a Senior Director, Delivery for their Telecom account, responsible for leading a $55M+ multi-tower delivery portfolio and enhancing client relationships while ensuring high-quality outcomes and operational excellence.

Responsibilities

• Own end-to-end delivery across multiple workstreams, ensuring predictable execution, proactive risk management, and high-quality outcomes
• Navigate a long-tenured client environment with political awareness, relationship intelligence, and steady stakeholder orchestration
• Strengthen delivery maturity across engineering functions (CPQ, OMS, app modernization, AWS/GCP workloads, QE, database ops)
• Partner with global delivery centers to optimize staffing, velocity, and cost structures
• Build trusted relationships with senior executives across this Telecom account; lead QBRs and ongoing stakeholder sessions that influence roadmaps and investment priorities
• Position TELUS Digital as a strategic partner, bringing thought leadership in telecom system engineering, cloud (AWS/GCP), and digital modernization
• Identify whitespace, shape new demand, and collaborate with BD/practice leads to convert opportunities into revenue
• Ensure contract alignment, SOW clarity, and operational governance are fully adhered to
• Contribute to growth strategy alongside the practice leaders, aligning delivery capabilities to future market needs
• Drive innovation: new delivery patterns, automation, modernization accelerators, and best practices for large-scale telecom environments
• Support internal initiatives, including interviewing, training, methodology development, and delivery playbook evolution
• Lead, coach, and elevate a diverse, high-performing global team across onshore, nearshore, and offshore locations
• Provide clear direction through complex engagements; empower teams with real-time feedback and career development
• Build a culture of accountability, collaboration, and delivery excellence

Skills

• 10+ years in telecom delivery leadership, managing multi-tower programs and engineering teams
• Demonstrated success running large accounts ($30M+) with mixed delivery models (staff aug, agile projects, managed services)
• Deep experience with telecom systems engineering – including CPQ, order management, provisioning, billing, buyflow, and OSS/BSS flows
• Hands-on familiarity with Netcracker, Amdocs, AWS for Telecom, and Google Cloud for Telecom
• Knowledge of open-source engineering stacks and cloud-based modernization patterns
• Strong command of reporting and operational tools (Tableau, Jira, etc.)
• Executive-grade communication – clear, concise, persuasive
• Proven ability to navigate complex political environments and influence across long-standing stakeholder groups
• Strong analytical thinking and financial acumen with a focus on forecast accuracy and profitability
• Experience leading distributed teams across multiple geographies and cultures
• Bachelor's degree or MBA in Engineering, Computer Science, or Business

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