[Remote] Live-Stream Lead Social Media Community Moderator

Note: The job is a remote job and is open to candidates in USA. Social Factor is a social media agency that believes in the power of Human Connection. They are seeking US-based, remote, temporary Lead Social Media Community Moderators to develop strong digital communities for active live stream events, particularly on Sundays during the afternoon and evening shifts.

Responsibilities

• Develop strong, growing, digital communities for active live stream events
• Provide consistent, daily support for moderators on shift
• Act as the first line of defense for missed shifts/chat greeting 'clock-ins'
• Serve as gatekeepers of potential client escalations to Social Care Manager
• Own daily client workflow
• Exhibit exceptional organizational and multitasking abilities
• Demonstrate excellent verbal and written communication skills, including spelling and grammar skills
• Show strong willingness to learn and think critically; adopt a proactive approach
• Maintain high energy with the capability to multitask in a dynamic, rapidly growing organization
• Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts
• Analyze social media metrics

Skills

• Previous social media community moderation experience and management of teams required
• Consistent, daily support for moderators on shift
• The first line of defense for missed shifts/chat greeting 'clock-ins'
• Gatekeepers of potential client escalations to Social Care Manager
• Owners of daily client workflow
• Exceptional organizational and multitasking abilities
• Excellent verbal and written communication skills (ability to mirror voice/tone of multiple brands), including spelling and grammar skills
• Strong willingness to learn and think critically; a proactive approach
• High energy with the capability to multitask in a dynamic, rapidly growing organization
• Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts
• Knowledge of and experience with the major social media platforms: Youtube, FB, Twitter, Instagram, etc
• Proficiency in Microsoft Office Suite and Google Workspace
• Ability to analyze social media metrics
• Sunday afternoon/evening shift availability (11:30am-7pmCT)
• Minimum of Windows 10 and macOS 12.X (Windows Hello or Apple TouchID)
• Internet speed requirement of a minimum of 150 mbps
• Project management tools, such as Asana, Basecamp or Trello experience is a plus
• Knowledge of social media management platforms such as Brandwatch, Khoros, and Sprinklr is a plus, but not required
• Youtube LCR, Discord, & Twitch moderation is a plus

Company Overview