[Remote] Operations Manager

Note: The job is a remote job and is open to candidates in USA. Channel Partners Solutions, LLC. is a company delivering end-to-end retail, marketing, and consumer activation solutions across industries. The Operations Manager serves as the operational backbone of a global training enablement program, ensuring that trainers and stakeholders have the necessary systems and tools to execute effectively. This role involves supporting a globally distributed team through operational excellence, technology administration, and process standardization.

Responsibilities

• Own and manage operational systems that support the Global Master Trainer Program
• Establish and maintain scalable processes, workflows, and SOPs across all regions
• Support onboarding, deployment, and operational readiness for new hires and field teams
• Identify and implement process improvements to enhance efficiency, scalability, and consistency
• Partner with IT to manage systems, reporting platforms, and tools used by trainers and leadership
• Oversee system administration (including user access, data integrity, and compliance)
• Ensure trainers are fully equipped with systems, credentials, and tools required for success
• Troubleshoot and resolve system issues in partnership with IT teams and vendors
• Coordinate field surveys, learner feedback collection, and operational assessments
• Support reporting efforts, including data collection and dashboard preparation
• Manage trainer assets including laptops, devices, demo equipment, and training materials
• Oversee asset procurement, tracking, inventory control, and recovery processes
• Ensure field teams have the equipment and resources needed for effective program delivery
• Coordinate branded materials, apparel, training kits, and event collateral
• Support global events, onboarding sessions, and training summits
• Partner cross-functionally with Regional Account Managers, Training, and Recruiting teams to support program execution

Skills

• 3+ years of experience in operations, program support, field operations, or training operations
• Bachelor's degree or equivalent work experience
• Experience supporting operational systems, reporting tools, or technology platforms
• Experience managing multiple priorities in a fast-paced environment
• Experience supporting global or multi-region programs
• Experience of workforce management or reporting platforms (e.g., OpenSky or similar)
• Experience in training, enablement, retail, or field-based organizations
• Experience with asset management, inventory control, or logistics coordination
• Familiarity with survey tools, feedback systems, and reporting platforms

Benefits

• Bi-weekly pay and early wage access  - get paid when you need it!
• Health and wellness benefits plans
• Paid time off and holidays
• 401(k) with employer matching
• Employee discounts
• Referral bonus
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
• Opportunity to work with a growing company that actively rewards and promotes its employees

Company Overview