[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Intelligems is a profit growth platform that helps e-commerce entrepreneurs succeed by uncovering profit through their platform. The Customer Success Manager will work directly with a portfolio of high-value brands to help them maximize profit using Intelligems, conducting meetings, trainings, and data analysis to drive customer success.

Responsibilities

• Conduct one-on-one meetings with Customers to understand goals and develop strategies
• Schedule trainings to empower and educate Customers
• Conduct data analysis to develop insights
• Educate Customers on new features
• Optimize processes to scale success efficiently
• Define and track core customer success metrics (e.g., retention)
• Collect feedback from Customers to inform the product roadmap
• Contribute to Sales and Customer Support processes as needed

Skills

• Proven track record in a customer-facing role (Customer Success, consulting, agency, or sales)
• Excellent communication and problem-solving skills
• Strong desire to help others and think on your feet
• Comfortable working 'in the weeds' to solve problems and building processes for repeatable solutions
• Ability to multitask, prioritize, and manage time effectively
• Experience in e-commerce, SaaS, or analytics-oriented companies is a plus
• Familiarity with data analysis tools (Tableau, Looker, SQL, or similar) is a plus

Benefits

• Competitive salary and equity packages
• Medical, dental, and vision insurance
• 401k + match
• Flexible PTO policy
• Parental leave
• $ to spend quarterly with our growing list of brands
• WFH setup stipend
• Laptop provided
• Team meetups and events

Company Overview