[Remote] Principal Product Manager – Payment Operations Value Stream

Note: The job is a remote job and is open to candidates in USA. Blackbaud is a company that powers social impact through purpose-driven technology and responsible AI. They are seeking a Principal Product Manager for Payment Operations to translate strategy into a roadmap, ensuring alignment across stakeholders and driving execution in the payments lifecycle.

Responsibilities

• Translate Payment Operations value stream strategy into an experience roadmap that drives measurable business impact
• Partner with Value Stream Owner, Business Architects, and Solution Architects to maintain unified vision across Payment Operations capabilities
• Ensure alignment with GTM strategy, AOP, and long-range planning outcomes
• Build and refine a prioritized Feature backlog for the Payment Operations value stream
• Collaborate with Product Owners to ensure high-quality decomposition into user stories
• Resolve intra-ART priority conflicts using economic impact and value scoring
• Lead both the software changes and associated business process changes
• Lead definition of end-to-end journey improvements across Payment Operations capabilities, balancing customer experience, operational efficiency, and control requirements
• Drive friction reduction and reliability improvements across payment experiences while maintaining regulatory, risk, and compliance standards
• Partner with internal teams that rely on Payment Operations (e.g., product, support, finance, risk/compliance, and customer success) to align on experience design and operational readiness
• Lead Feature refinement, estimation, and prioritization for PI Planning
• Align the Payment Operations backlog with Enterprise, Value Stream, and platform priorities, including capacity and funding guardrails
• Participate in ART events including PI Planning, System Demos, and Inspect & Adapt sessions
• Enter Features into Agile Lifecycle Management tool (Azure DevOps)
• Demonstrates updated functionality in System Demos
• Collaborate across Operations, Product, Risk/Compliance, Finance, Legal, Customer Support/Success, and IT to align feature scope with operational impact, controls, and readiness
• Influence without authority to drive shared accountability across the value stream
• Define and track KPIs and partner with analytics teams to monitor performance and adjust improvements accordingly
• Accept features when they meet the Definition of Done

Skills

• 8 years or more years of Product Management, Experience Design experience
• 5 or more years of Payments/Product Operations, or Value Stream leadership (SaaS preferred)
• Demonstrated experience leading cross-functional delivery teams in Agile/Scrum or SAFe environments
• Demonstrated ability to manage complex multi-stakeholder backlogs
• Strong analytical capability and prioritization skills including WSJF or similar frameworks
• Excellent communication and facilitation skills
• Experience leading integrated changes across payment processing systems and operational processes (e.g., exceptions, reconciliation, disputes), including controls, documentation, and change management
• Product management experience in Fintech SaaS products and services
• SAFe PMPO certification
• Experience working in or with SAFe Agile Release Trains (ARTs) and PI Planning, including feature definition, WSJF-based prioritization, and dependency management
• Experience with end-to-end payment processing and operations, including authorization, settlement, refunds, disputes, fraud/risk, and reconciliation
• Experience defining technical and user requirements in Application Lifecycle Management software such as AzureDevOps or JIRA
• Familiarity with enterprise data and architecture domains
• Experience leveraging AI/ML-enabled platforms to automate operational workflows (e.g., payments processing, reconciliation, exception handling, KYC/AML reviews)
• Proven ability to identify high value AI use cases and translate them into measurable operational outcomes (cost, risk, cycle time, accuracy)
• Ability to deliver work which meets all minimum standards of quality, security and operability

Benefits

• Medical, dental, and vision insurance
• Remote-flexible workforce
• Wellness Programs
• 401(k) program with employer match
• Flexible paid time off
• Generous Parental Leave
• Donations for Doers
• Pet insurance, legal and identity protection
• Tuition reimbursement program

Company Overview

Company H1B Sponsorship