[Remote] Account Manager
Note: The job is a remote job and is open to candidates in USA. LiveLike is a B2B SaaS platform that enhances fan engagement in the sports, media, and entertainment industries. They are seeking a strategic Account Manager to manage a portfolio of high-profile US clients, driving client success and growth through strong relationships and product expertise.
Responsibilities
- Own Your Client Portfolio
- Build deep, trusted relationships with decision-makers and champions inside each account, becoming an indispensable strategic partner
- Act as the primary point of contact for a portfolio of US-based clients across sports rights holders, broadcasting, OTT platforms, and media
- Drive client success by understanding their business goals and connecting them to LiveLike’s capabilities in meaningful, measurable ways
- Deliver Strategic Value
- Serve as a product expert, proactively educating clients on new features, use cases, and best practices that drive fan engagement and revenue
- Partner with clients to define success metrics, review performance, and present data-driven insights that demonstrate ROI
- Translate client feedback and market signals into clear internal briefs for our Product and Engineering teams
- Drive Growth & Retention
- Identify and qualify expansion opportunities within your accounts, working with Sales to develop upsell and cross-sell strategies
- Lead renewal conversations with confidence, backed by strong relationships and demonstrated business impact
- Proactively flag risks, resolve escalations swiftly, and turn challenges into reasons clients trust us more
- Collaborate Cross-Functionally
- Work closely with Product, Engineering, QA, and Operations to manage project delivery, set expectations, and keep clients ahead of the curve
- Maintain meticulous records in JIRA, Slack, and Google Workspace to ensure full transparency across teams
- Contribute to the playbooks and processes that will define how LiveLike scales its client success function globally
Skills
- 5+ years in account management, client success, or customer-facing roles within tech, SaaS, or digital media
- Proven ability to manage complex, multi-stakeholder accounts and navigate large organizations with confidence
- Outstanding communication skills, you can simplify the complex, inspire confidence, and hold a room
- Strong commercial instincts: you understand retention, growth, and how to tie product value to business outcomes
- Comfort working in a fast-moving, high-growth environment where priorities shift and no two days are the same
- Fluency with tools like Slack, JIRA, and Google Workspace
- Experience in sports technology, broadcast media, fan engagement, or OTT/streaming platforms
- Familiarity with digital product lifecycles and a working knowledge of technical workflows
- Experience with CRM platforms and a data-driven approach to account strategy
Benefits
- Work from wherever you do your best thinking, with flexible hours.
Company Overview