[Remote] Service Project Manager

Note: The job is a remote job and is open to candidates in USA. Diligente Technologies is seeking a motivated and seasoned Project Manager to join their Professional Services team. The role involves leading complex migration and implementation projects, ensuring timely delivery and effective communication between sales, technical teams, and stakeholders. The ideal candidate will have a strong background in project management within the SaaS industry, focusing on customer satisfaction and revenue growth.

Responsibilities

• Lead cross-functional teams of technical professionals to deliver complex consulting and multi-stream implementation services for high-criticality enterprise environments
• Establish and maintain high-trust relationships with key customers, partners, and vendors to drive satisfaction and revenue growth
• Ensure all professional services engagements are delivered on-time and within budget, managing high-value portfolios and ensuring technical performance meets customer expectations
• Monitor project financial health, including budget burn rates, margin analysis, and revenue recognition forecasting to ensure targets are met
• Develop, implement, and refine scalable methodologies and best practices that improve the global efficiency and effectiveness of professional services delivery
• Ensure a seamless and consultative handoff from the sales cycle to technical execution
• Proactively identify project risks, specifically regarding zero-downtime migrations in multi-vendor environments, and implement robust mitigation strategies to protect customer operations
• Transform raw project data into data-driven insights and regular status narratives for internal and external leadership regarding project health and resource utilization
• Proactively leverage AI tools to optimize project workflows and technical delivery, serving as a force multiplier for yourself and your team by streamlining tasks and maximizing overall project productivity

Skills

• Extensive background in professional services
• SaaS industry experience
• Proven track record in project management
• Executive-level customer relationship management
• Mastery of project and portfolio management principles
• Ability to oversee a high volume of concurrent workstreams
• Proven ability to manage the ambiguity of changing priorities
• Exceptional interpersonal skills
• Ability to influence C-suite stakeholders
• Proven ability to remain effective and organized in an evolving environment
• General understanding of how the Internet works, including Networking, Security, Zero Trust/SASE, DNS, and APIs
• Experience in organizational change management
• Advanced skills in managing friction within project teams or with customers
• Proven ability to navigate and influence a complex matrix of internal stakeholders

Company Overview

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