[Remote] Epic Tapestry Membership Sr. Analyst

Note: The job is a remote job and is open to candidates in USA. Deloitte is a leading professional services firm that is seeking an experienced Epic Tapestry Membership Sr. Analyst. In this role, you will be responsible for addressing user incidents, monitoring system performance, and managing customer relationships while applying specialized knowledge of Epic Tapestry to improve processes and support strategies.

Responsibilities

• The Epic Tapestry Membership Sr. Analyst will address and resolve incidents reported by users, escalating complex issues to team leads, scrum masters, or project leaders as necessary
• Continuously monitor the Epic Tapestry environment, batch jobs to ensure optimal performance and system stability
• Manages navigation of build migration paths, oversees the change control process/governance, and handles ticket management processes effectively
• Provides high-level customer service, troubleshooting, maintenance, and training materials for Epic Tapestry, ensuring end-user references are clear and understandable
• Participates in and sometimes leads projects, translating customer needs into actionable deliverables, establishing status reporting, and managing customer relationships and expectations, including reporting to internal leadership
• Initiates, facilitates, and leads meetings with end-user and internal staff members, acting as a liaison between professional departments and Information Systems while promoting adherence to established industry best practices, standards, and quality
• Manages and maintains accountability for end-user satisfaction and the success of assigned tasks, proactively communicates to mitigate risks, tracks issues, and provides solution-oriented escalation
• The Epic Tapestry Membership Sr. Analyst performs in-depth and precise investigation and documentation of future-state operational specifications and Epic Tapestry functionality
• Applies specialized Epic Tapestry knowledge to improve processes and support strategies, assists junior personnel, and is responsible for ongoing assessment, design, validation, development, and implementation of the Epic system
• Collaborates with operations to identify and interoperate reporting needs by end-users, department leads, and internal Information Systems staff
• Serves as a source of support and a positive role model through mentoring and training peers on build, workflow processes, testing, and implementation processes
• Initiates department process improvement; identifies, designs, and implements processes, including the outline of maintenance plans
• Understands health plan regulatory requirements for AP Claims, Authorizations, Capitation, Accounts Payable, and Enrollment/Eligibility using Tapestry modules
• Demonstrate proficiency with information systems technology, which also includes Microsoft Office Suite, email
• Demonstrated skill in system workflow and business process flow analysis and design

Skills

• Current Epic Tapestry Certification
• 3+ years of recent experience with Epic Tapestry build
• Experience in Claims and Benefits is preferred
• Familiar with Benefits, Adjudication, AP cycle and/or Enrollment process
• Experience with Payer/Provider applications
• Experience with ANSI transactions
• Experienced in ITIL service methodology or Service NOW
• Experience working independently with colleagues in a variety of locations and time zones
• 5-10 years of work experience in a related job discipline
• Demonstrated ability to analyze, design, implement, and maintain moderately complex systems
• Familiarity with HIPAA and other regulations
• Basic knowledge of messaging formats used in healthcare integration (HL7, EDI, CSV, XML, etc.)
• Experience working in the US health care domain and managed care setup
• Exceptional problem-solving skills, excellent written and verbal communication skills
• Bachelor's degree, preferably in information technology, business, or healthcare related field; or equivalent experience
• Limited immigration sponsorship may be available
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
• Role is remote
• Strong desktop skills including Word, Excel, PowerPoint
• Work Experience/Direct Knowledge of clinical area or business area to be supported
• Analytical/ Decision Making Responsibilities
• Analytical ability to manage multiple projects and prioritize tasks into manageable work products
• Can operate independently or with minimum supervision
• Ability to deliver technical demonstrations

Benefits

• Eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance
• Eligible for a benefits package that is competitive for project delivery-focused professionals

Company Overview

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