[Remote] Manager, People and Talent Operations

Note: The job is a remote job and is open to candidates in USA. Ascend is a leading aggregator of regional accounting firms in the U.S., empowering entrepreneurial CPAs with innovative growth solutions. They are seeking a Manager, People and Talent Operations to oversee the HR function, manage compliance, and streamline talent operations while fostering a culture of growth and efficiency.

Responsibilities

• Contribute to lifecycle processing — onboarding, offboarding, transfers, and status changes — in partnership with primary HRIS owners; ensure People Ops inputs are accurate and timely
• Maintain and apply HR policies and the employee handbook; resolve Tier 1 inquiries via self-service and handle escalated Tier 2 cases requiring policy interpretation or cross-system research
• Build and maintain SOPs and process maps; identify automation and self-service opportunities to reduce manual touchpoints
• Support new partner-firm integrations with People Ops expertise; partner with Total Rewards, People Technology, and People Integration on shared workstreams and M&A surges
• Drive employment verifications and unemployment claims through trusted vendors in partnership with firm Heads of People
• Own I-9 processing and E-Verify compliance end to end — timely completion, reverifications, storage, retention, and periodic internal audits and remediation
• Own required government filings (EEO-1, state new-hire reporting, Census, etc.) and serve as internal owner for compliance audits; coordinate vendors and track corrective actions
• Translate regulatory and counsel guidance into updated policies and SOPs; keep labor law postings and statutory notices current across all worksites and remote jurisdictions
• Provide compliance dashboards and status reporting to People Ops leadership, Legal, and Finance on a monthly/quarterly cadence
• Own the immigration program governed through Legal vendor — set standards, prioritize cases, and own work-authorization outcomes
• Define and run intake, routing, and triage; ensure cases move efficiently through counsel and that stakeholders know how to engage
• Manage the vendor relationship — SLAs, status tracking, key date and expiration management, escalations, and ad hoc case coordination as partner firms join
• Serve as the internal point of accountability for stakeholders on immigration status, risks, and timelines
• Own ER intake, triage, and involvement of vendor; set consistent severity and handling paths
• Escalate investigation findings internally across Legal, the Head of People, and the Head of People Operations for alignment; ensure all outcomes are defensible
• Surface ER trends to cross-functional People team stakeholders and identify opportunity areas for manager and employee development
• Own day-to-day Greenhouse ATS functional administration — user access, workflows, job approvals, and troubleshooting for recruiting users
• Ensure recruiting compliance within Greenhouse — EEO/OFCCP data capture, disposition reasons, audit trails, and consistent, defensible hiring records
• Support pay transparency compliance across jurisdictions; ensure job postings include required pay ranges and that practices keep pace with changing state and local law
• Manage recruiting tool subscriptions, licenses, and spend with Finance; build and maintain recruiting reporting and dashboards covering pipeline, time-to-fill, and compliance metrics
• Govern the ER/leave partnership — own scope, escalation paths, service quality, and the leave administration experience
• Oversee the immigration program end to end; manage intake standards, case prioritization, spend, and reporting
• Oversee the EOR relationship for applicable populations; ensure statutory compliance, accurate worker data, and a smooth employee experience. Prepare ELT memos when cases need visibility or approval
• Oversee the UI Claim program
• Oversee the Employment Verifications program

Skills

• Bachelor's degree in Human Resources, Business Administration, or a related field
• 5+ years of progressive HR/People Operations experience with demonstrated ownership of compliance, ER, or immigration programs
• Working knowledge of I-9/E-Verify requirements, multi-state employment law, and federal reporting obligations (EEO-1, ACA)
• Experience managing third-party HR vendors with accountability for SLAs and service quality
• Hands-on experience with an ATS (Greenhouse preferred); familiarity with recruiting compliance and EEO/OFCCP requirements
• Workday HRIS proficiency; comfort with data validation, reporting, and system workflows
• Strong judgment in employee relations situations; ability to advise managers, apply policy consistently, and escalate appropriately
• Deep working knowledge of multi-state employment law, I-9/E-Verify compliance, and federal HR reporting obligations
• Proven ability to manage multiple complex vendor relationships and compliance workstreams simultaneously without gaps
• Familiarity with ATS administration and recruiting compliance — EEO/OFCCP data integrity, pay transparency requirements, and defensible hiring records
• Exceptional organizational discipline — able to track cases, deadlines, and escalations across immigration, ER, compliance, and talent operations
• Clear, confident communicator with internal clients and vendor partners; comfortable advising managers and Heads of People on sensitive matters
• Proactive compliance orientation — stays current on regulatory changes and updates processes before issues arise
• Collaborative and adaptable in a fast-growing, multi-entity environment where the playbook continues to evolve
• Comfortable leveraging AI tools and automation to improve HR processes and reduce manual effort
• Prior experience in a PE-backed, multi-entity, or professional services environment preferred
• SHRM-CP/SCP or PHR/SPHR certification a plus

Benefits

• Highly competitive cash and equity bonus compensation package, including attractive benefits.

Company Overview

Company H1B Sponsorship