[Remote] AI Delivery Platform Administrator
Note: The job is a remote job and is open to candidates in USA. Cognizant is a leading company in technology services and solutions, and they are seeking an AI Delivery Platform Administrator. This role focuses on ensuring the reliability and effective adoption of an AI-powered delivery platform, working collaboratively with various teams to manage platform operations, monitor performance, and lead user enablement initiatives.
Responsibilities
- Own platform operations, including configuration, maintenance, and release management to ensure reliability across global regions (AMS, EMEA, APAC+J)
- Design and scale onboarding processes, enabling new teams and regions to effectively adopt AI-powered tools
- Monitor system performance, triage issues, and coordinate with engineering and vendor teams to resolve platform incidents
- Build and manage adoption dashboards, tracking platform usage, feature adoption, and enablement effectiveness
- Lead user enablement initiatives, including coaching, community programs, and development of self-service resources
Skills
- 3+ years of experience in SaaS platform administration, enterprise tools, IT service management, or similar roles
- Technical proficiency with AI/LLM platforms, document automation tools, SSO/SCIM provisioning, and API integrations
- Strong troubleshooting skills with the ability to coordinate across engineering, vendor, and business teams
- Experience developing enablement materials such as user guides, training content, and documentation
- Ability to communicate effectively across global teams and translate technical concepts for non-technical audiences
- Data-driven mindset with experience measuring adoption and demonstrating business impact
- Understanding of consulting or professional services environments and delivery lifecycle
- ServiceNow platform experience or ServiceNow Certified System Administrator (CSA)
- Familiarity with prompt engineering, generative AI tools, or LLM-based workflows
- Knowledge of ITIL or IT service management frameworks
- Experience with change management methodologies (e.g., Prosci, ADKAR)
- Exposure to Agile/Scrum methodologies and release cycles
- Experience managing vendor relationships and enterprise software environments
Benefits
- Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Company Overview