[Remote] Key Account Manager

Note: The job is a remote job and is open to candidates in USA. Affirm is reinventing credit to make it more honest and friendly, and they are seeking a Key Account Manager to join their Revenue team. This role involves overseeing a portfolio of strategic accounts, driving revenue growth through relationship management, and executing account plans in collaboration with cross-functional teams.

Responsibilities

• Act as a SME and team lead across omni-retail for best practices on managing accounts, driving outcomes and building relationships
• You will oversee a portfolio of key accounts and will be responsible for developing and driving strategic initiatives including complex contract negotiation, pricing and expansion opportunities to drive revenue and General Merchandise Volume (GMV)
• You will lead and execute account plans that include financing optimizations, executive relationship engagement, and marketing strategies, often against ambitious timelines
• You will analyze partner performance and recommend programs to increase product adoption, grow up-funnel awareness and visibility, and sell into expansion opportunities
• You will orchestrate cross-functional teams across our Product, Technical, Credit, Analytics, Marketing, and Risk teams to execute partnership initiatives and drive business results
• Manage customer health to ensure overall customer satisfaction and business results
• Drive customer advocacy and critical issues by collaborating with development, product management, and support teams to improve the Affirm offering for our merchants

Skills

• Bachelor's degree with 6-10 years of B2B client-facing experience in a high-tech environment and evidence of account growth/impact
• Experience negotiating and closing large, complex commercial contracts for F100 companies
• Strong written and verbal communication skills, including the ability to give compelling presentations
• Experience in leading cross-functional projects with a high attention to detail
• Ability to build and manage productive internal and external relationships and influence towards outcomes; outstanding executive presence
• Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders
• Comfortable using Salesforce and standard BI tools
• Knowledge of retail, consumer finance offerings, integrated software solutions, and e-commerce preferred

Benefits

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

Company Overview