[Remote] Senior Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Loop is a domain-specific AI company specialized in logistics and the physical economy. As a Senior CSM at Loop, you will own a portfolio of strategic global customers, focusing on retention, expansion, and delivering measurable ROI across their supply chains.

Responsibilities

• Own a portfolio of enterprise and global accounts, managing complex orgs and stakeholders
• Drive renewals and expansion, including identifying, building, and closing upsell opportunities in partnership with Sales
• Build relationships with senior stakeholders (Director → C-suite) and act as a strategic advisor
• Lead Executive Business Reviews (EBRs) focused on ROI, insights, and clear recommendations
• Translate data into actionable insights that drive cost savings and operational improvements
• Partner cross-functionally with Product, Engineering, Ops, and Sales to deliver customer outcomes
• Advocate for customers and influence product direction based on enterprise needs
• Proactively identify risks, gaps, and opportunities across accounts and drive action

Skills

• 6+ years of relevant Customer Success, Account Management, or similar roles (logistics/supply chain, B2B SaaS, or payments preferred)
• Proven track record owning renewals and driving expansion (clear examples required)
• Experience managing enterprise and/or global accounts with complex stakeholders
• Strong executive presence and ability to influence senior leaders
• Highly autonomous — able to prioritize, problem-solve, and drive outcomes independently
• Analytical and data-driven, with the ability to translate insights into business value
• Excellent communication skills — clear, concise, and executive-ready
• Bias for action and comfort operating in ambiguity

Benefits

• Premium Medical, Dental, and Vision Insurance plans, premiums are covered 100% for you
• 401k plan
• Unlimited PTO
• Generous professional development budget to feed your curiosity
• Physical and Mental fitness subsidies for yoga, meditation, gym, etc

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