[Remote] Customer Service Representative – Remote in USA
Note: The job is a remote job and is open to candidates in USA. TTEC is a global consulting, technology, and managed services company that focuses on enhancing customer experiences through data and technology. They are seeking a Customer Service Representative to resolve customer inquiries and provide exceptional service while working remotely. This role involves answering communications, conducting research to resolve issues, and contributing to a supportive and inclusive company culture.
Responsibilities
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
Skills
- 6 months or more of customer services experience
- High school diploma or equivalent
- Recognize, apply and explain your product or service knowledge
- Computer experience
- High speed internet connection (>25mbps). A hardwired connection to your home router is required
- A quiet, private place in your home where you can work without background noise
Benefits
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- Tuition reimbursement
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Your training experience includes engaging, instructor‑led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates
- Webcam participation is expected during all instructor‑led TTEC and client‑required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration
- You’ll also have access to individualized coaching and thousands of free courses to support your growth
Company Overview