[Remote] Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Mindbody is a company that equips wellness entrepreneurs with technology to support thriving businesses. The Technical Account Manager role involves supporting onboarding and configuration for new clients, providing technical guidance, and ensuring clients maximize their use of the platform.

Responsibilities

• Support onboarding and configuration efforts for new Mindbody clients when needed, partnering with Technical Account Managers to ensure workflows are tailored to business goals
• Assist with a limited set of client accounts or short-term projects, providing guidance, insights, and technical support that help clients maximize their use of the platform
• Translate complex product capabilities into clear, actionable solutions, helping clients gain more value from their software investment
• Identify workflow or setup gaps, recommend improvements, and coach clients on best practices that drive efficiency and results
• Serve as a responsive, proactive liaison, coordinating communications, timelines, and escalations across internal teams and client stakeholders
• Track progress, capture learnings, and contribute to a culture of continuous improvement and knowledge-sharing

Skills

• 1+ years in a client-facing technical support or service role
• Strong written and verbal communication skills, with a talent for breaking down technical concepts for non-technical audiences
• Proven ability to navigate complex client scenarios with empathy, confidence, and problem-solving finesse
• Demonstrated aptitude for learning new technologies quickly and applying that knowledge to support customers effectively
• 2+ years in a client-facing technical support or service role, ideally within a SaaS environment
• Project management or coordination experience, with the ability to manage timelines, milestones, and shifting priorities effectively
• Experience with basic SQL, APIs, or Microsoft Office Suite is a plus, but curiosity and adaptability matter most

Benefits

• Performance bonus
• Benefits
• Other applicable incentive compensation plans

Company Overview

Company H1B Sponsorship