Inside Sales Associate II

ADI Global Distribution, part of the Resideo family, is seeking an Inside Sales Associate II to join their Sales Team. The role involves managing customer accounts, driving business growth through sales, and maintaining strong customer relationships.

Responsibilities

• Drive business growth by closing sales
• Identify possible improvement opportunities
• Understand products, systems, and procedures
• Serve as the lead point of contact for all customer account management matters
• Develop trusted advisor relationships with key accounts and customer stakeholders
• Ensure the timely and successful delivery of our products according to customer needs and objectives
• Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)
• Resolving complaints and preventing additional issues by improving processes
• Keeping accurate records pertaining to inventory and account notes
• Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Responsible for keeping current customers satisfied and delivering exceptional customer service on a day-to-day basis
• Maintain Existing Customers
• Manage Sales Cycle
• Provide Excellent Customer Support
• Raise Escalations
• Work with Larger Sales Organizations
• Providing support to other duties as assigned

Skills

• Self-motivated, able to work independently without close supervision, and have a team mentality
• Strong work ethic, do what it takes to get the job done while maintaining high business ethical standards
• Sales experience in the distribution or retail/telecom industries
• Industry knowledge: CCTV, IP, AV technologies, Security, Fire
• Strong communication skills, both verbal and written
• Strong customer service, organization, and multi-tasking abilities
• Goal oriented
• Professional appearance and demeanor
• Positive can-do attitude
• Proficient in Excel, Word, PowerPoint, and Outlook
• Successful track record in exceeding sales targets
• Exhibit strong aptitude for sales and desire to sell/upsell

Benefits

• Hybrid position - 3 days in the office and 2 days remote
• Competitive base pay plus uncapped commission
• Product and leadership mentoring to ensure you are set up for success
• Benefits- Day 1 - ADI Global Distribution provides comprehensive benefits in the form of major medical, dental, and vision; 401K plan with up to 7% company match; paid vacation, sick time, and company holidays
• This position is eligible for a performance-based bonus of up to 42.86% of your annual salary, and prorated based on hire date. Attaining your sales target qualifies you for 100% of your annual sales incentive, while surpassing sales targets during the performance period enables you to earn additional incentive pay.
• Resideo provides comprehensive benefits, including life and health insurance, life assistance program, accidental death and dismemberment insurance, disability insurance, 401k Plan, vacation & holidays.

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