[Remote] Vehicle Processing Clerk (Remote - Michigan)
Note: The job is a remote job and is open to candidates in USA. Morley is a company focused on delivering extraordinary experiences, and they are seeking a Vehicle Processing Clerk to assist customers in returning vehicles to the auto manufacturer. This remote role involves managing documentation, communicating with various stakeholders, and ensuring a smooth vehicle repurchase process.
Responsibilities
- Communicate with clients, customers, lien holders, dealerships, and appropriate state agencies and suppliers to complete vehicle repurchases
- Handle both inbound and outbound communications (phone, email, mail)
- Secure required documentation by contacting appropriate parties to expedite the return of repurchase documents
- Expedite and track case handling through documentation systems
- Meet required metrics
- Handle multiple cases simultaneously within guidelines
- Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Skills
- Excellent multitasking, analytical and problem-solving skills
- Microsoft Office skills
- Must have the ability to pass a pre-employment background check and drug screen
- High school diploma or equivalent
- One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
- Able to work shifts within the center's hours of operation: Monday to Friday (no weekends!), Primary shift: 8 a.m. - 5 p.m. Eastern time, Rotational shift 2-4 times per month: 11 a.m. - 8 p.m. Eastern time
- Michigan resident
- Secluded and distraction-free work environment
- Required internet setup: High-speed internet delivered through a wired provider (cable or fiber), Computer must be physically connected to your modem / router using an Ethernet cable, Wireless, 5G and satellite connections are not supported
Benefits
- Health coverage
- Wellness resources
- Financial benefits
- Medical and prescription coverage
- Dental and vision insurance
- Paid time off
- Associate wellness program with rewards for annual checkups
- Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
- 401(k) with match
- Flexible spending account (FSA)
- Life insurance
- Company-paid short- and long-term disability insurance
- 24/7 online access to doctors through Teladoc
- 24/7 nurse help desk
- Patient advocacy with free 24/7 support for benefit questions and claims
- Guidance for family, financial and estate planning (including wills)
Company Overview