[Remote] Customer Service Representative I Bilingual French

Note: The job is a remote job and is open to candidates in USA. Montage is seeking a Bilingual (French) Customer Service Representative to serve as the primary contact for customers, agents, and clients in the US and Canada. This role involves answering insurance-related questions, assisting with problem resolution, and maintaining productivity and accuracy in customer service operations.

Responsibilities

• Talk with customers, agents and clients by phone and/or web to answer insurance related questions regarding the customer’s account. Follow-up will be needed to ensure accuracy of information, timely response and outstanding customer issues. These calls will be both in an inbound and outbound fashion
• Assist customers with problem resolution to ensure all insurance requirements are met and verifies and enters correct information into the computer using company guidelines
• Process policies and related document to ensure accurate and efficient flow through the appropriate processing system
• Provide assistance to other departments when workload dictates
• Consistently achieve departmental standards of productivity and accuracy
• Maintain the security and confidentiality of the facility, computer system, programs, customer and client information

Skills

• Candidates must reside and be authorized to work in the United States
• High school diploma or equivalent required
• Must have at least six months of customer service-related experience
• Must be fluent in English and French (speaking, spelling, and grammar)

Company Overview