Check Handling - Customer Support Representative

DAT Freight & Analytics is an award-winning SaaS technology company at the forefront of freight and logistics innovation. They are seeking a dedicated Customer Support Representative to handle payment processing operations and customer interactions, ensuring accurate and empathetic responses to customer inquiries.

Responsibilities

• Payment Processing Operations — Approximately half your working hours, particularly early in your tenure, will involve processing inbound check payments with speed and accuracy. This is methodical, high-volume work that requires sustained focus, consistency, and a low tolerance for error. It's not complex, but it matters — mistakes have direct financial consequences for our customers
• Customer Interaction - Handle incoming customer queries through various channels (phone, email, and live chat), providing accurate, timely, and empathetic responses while maintaining a solution-oriented mindset
• Problem Resolution - Troubleshoot customer issues, offering clear and concise solutions. Escalate complex issues to the appropriate teams when necessary
• Product Knowledge - Develop and maintain a comprehensive understanding of our products/services to effectively assist customers and provide accurate information
• Feedback Collection - Actively seek customer feedback to improve our services and products
• Team Collaboration - Work closely with other departments to ensure a cohesive customer experience, sharing insights and coordinating on issue resolution

Skills

• Is located in or able to commute to Seattle, WA and available in-office 8am-4pm
• Takes genuine satisfaction in doing repetitive, detail-oriented work correctly and efficiently — not as a stepping stone, but as a professional standard
• Demonstrates pride, ownership, and accountability for your work, and expects the same from those you work with
• Doesn't need variety to stay engaged — you find flow in process-driven work and measure success by throughput and accuracy
• Shares opinions openly on what's working and what's not across the product, tech stack, and team processes
• Collaborates effectively and empathetically across different roles such as Design, Operations, and Product
• Has the ability to work in a fast-paced environment and to adapt to changing demands
• Has proficiency in using CRM software and other customer support tools (Zendesk, HubSpot, Freshdesk, etc.)
• Exhibits excellent communication skills, both verbal and written
• 0-3 years of experience
• You have proven experience in customer support or a related field
• You have experience in high-volume data entry, payment processing, or back-office financial operations
• You have familiarity with fintech or the freight industry
• You have HubSpot experience

Benefits

• Medical, Dental, Vision, Life, and AD&D insurance
• Parental Leave
• Flexible Vacation Time (FVT)
• An additional 10 holidays of paid time off per calendar year
• 401k matching (immediately vested)
• Employee Stock Purchase Plan
• Short- and Long-term disability sick leave
• Flexible Spending Accounts
• Health Savings Accounts
• Employee Assistance Program
• Additional programs - Employee Referral, Internal Recognition, and Wellness
• Free TriMet transit pass (Beaverton Office)
• Competitive salary and benefits package
• Work on impactful projects in a cutting-edge environment
• Collaborative and supportive team culture
• Opportunity to make a real difference in the trucking industry
• Employee Resource Groups
• This position is not eligible for visa sponsorship

Company Overview