[Remote] Customer Experience Advocate - Full-time (Remote)
Note: The job is a remote job and is open to candidates in USA. Viking Pest Control is a leader in pest management services, committed to delivering innovative solutions and exceptional customer experiences. They are seeking a Customer Experience Advocate who will support clients, resolve issues, and ensure each customer interaction reinforces their reputation as an industry leader.
Responsibilities
- Answer inbound customer calls and provide timely, accurate solutions
- Communicate with customers through email, chat, and text platforms
- De-escalate concerns with professionalism, empathy, and patience
- Educate customers on our services and assist with troubleshooting using our CRM (PestPac)
- Update and review customer accounts, including service, billing, and warranty details
- Schedule appointments clearly and efficiently
- Collaborate with other departments to improve the overall customer experience
- Identify upsell opportunities and offer value-added services when appropriate
- Accurately enter data, process payments, and support Inside Sales as needed
- Document customer concerns and escalate issues appropriately
- Support special projects and participate in ongoing customer service initiatives
Skills
- Strong written and verbal communication skills
- A calm, empathetic, and patient demeanor
- Excellent multi-tasking, time management, and organizational abilities
- Comfort working in a high-volume, fast-paced environment
- Proficiency in Microsoft Office 365
- Ability to sit, stand, walk, and use a computer/phone for extended periods
- Willingness to work two Saturdays per month
- PestPac experience
- Previous customer service experience-especially in pest control or high-volume call settings
- Previous experience handling multi-line phone systems
Benefits
- Paid time off, including eight paid holidays
- Comprehensive benefits, including health, dental, vision, and 401(k) with company match.
- Career growth opportunities in a fast-growing, innovative company.
- Ongoing training and professional development programs.
- A collaborative, inclusive, and supportive work environment where your contributions are valued.
Company Overview