[Remote] Bilingual Intake Specialist - Nights & Weekends

Note: The job is a remote job and is open to candidates in USA. TORKLAW is a dedicated personal injury law firm committed to making a meaningful difference in the lives of those they serve. They are seeking a Bilingual Intake Specialist who thrives in a fast-paced environment, communicates with empathy, and is passionate about helping people. The role involves engaging with potential clients, assessing their situations, and ensuring a seamless transition to the legal team.

Responsibilities

• Utilize your exceptional people skills to connect with potential clients, establishing trust and rapport from the first interaction
• Carefully assess each potential client’s unique situation, confidently presenting the best course of action and how TORKLAW can support their journey to justice
• Exhibit outstanding communication abilities across all platforms (phone, text, chat, and email), ensuring clarity, empathy, and professionalism in every exchange
• Perform accurate data entry and maintain diligent follow-up to ensure no detail is overlooked in the potential case intake process
• Thrive in a supportive team environment while also possessing the drive and discipline to work autonomously
• Transition the newly retained client to the team that will handle his/her case

Skills

• Bilingual (English/Spanish) is required
• Ideally 1+ year of experience in a similar role, or equivalent education
• Computer literate and proficient with standard off productivity software
• Effective team player
• Excellent interpersonal and communication skills
• Strong organizational and multitasking abilities
• A problem-solver with the ability to handle challenging situations
• Friendly and approachable demeanor
• High school diploma or equivalent preferred
• Previous experience in customer service or administration preferred

Benefits

• Competitive salary plus generous bonus structure
• 12 paid holidays annually
• 10 paid vacation days annually
• 6 paid sick days annually
• Medical insurance
• Optional dental, vision, and life insurance
• 401(k) with a 4% fully vested safe-harbor company match
• Regular team events, happy hours, team-building activities, and holiday parties
• Company-issued laptop upgraded every 3 years- yours to keep afterward

Company Overview