Personal Lines Broker Underwriter
Allianz UK is offering a new opportunity for a Personal Lines Underwriter on a 12-month fixed-term contract. This phone-based role involves responding to broker enquiries, providing underwriting decisions, and ensuring outstanding service to brokers while supporting Personal Lines trading objectives.
Responsibilities
- Respond to broker enquiries & referrals by providing underwriting decisions within agreed authority levels which support the provision of Personal Lines quotations & the underwriting of new business
- Respond to broker enquiries & referrals by providing underwriting decisions within agreed authority levels which support the underwriting of Personal Lines renewals & mid term adjustments
- Utilise insurance technical knowledge & underwriting authority so less than 1% of Personal Operations enquiries are referred to Head Office Underwriting for resolution
- Engage effectively with brokers demonstrating good technical knowledge, flexibility, decision making capability & friendliness
- Process manual Personal Lines new & existing business accurately & error free
- Support the resolution of accounts queries to enable our Credit Control & Reconciliation functions to collect premium effectively
- Deliver strong service performance in relation to call handling, email response, manual processing & resolution of accounts queries meeting challenging service, productivity & quality standards
- Comply with all applicable regulatory obligations including contract certainty, conduct risk, GDPR & DPA
- Pro-actively support change & process improvements to deliver improved service, increased efficiency & cost savings
Skills
- Respond to broker enquiries & referrals by providing underwriting decisions within agreed authority levels which support the provision of Personal Lines quotations & the underwriting of new business
- Respond to broker enquiries & referrals by providing underwriting decisions within agreed authority levels which support the underwriting of Personal Lines renewals & mid term adjustments
- Utilise insurance technical knowledge & underwriting authority so less than 1% of Personal Operations enquiries are referred to Head Office Underwriting for resolution
- Engage effectively with brokers demonstrating good technical knowledge, flexibility, decision making capability & friendliness
- Process manual Personal Lines new & existing business accurately & error free
- Support the resolution of accounts queries to enable our Credit Control & Reconciliation functions to collect premium effectively
- Deliver strong service performance in relation to call handling, email response, manual processing & resolution of accounts queries meeting challenging service, productivity & quality standards
- Comply with all applicable regulatory obligations including contract certainty, conduct risk, GDPR & DPA
- Pro-actively support change & process improvements to deliver improved service, increased efficiency & cost savings
- Excellent customer service skills with a proactive approach to building relationships externally with brokers and customers
- Highly organised & able to deliver high productivity
- Good numerical & analytical skills
- Educated to ‘A' Level standard, or equivalent
- Background in insurance
- Technical underwriting knowledge within Personal Lines
- Responsible Artificial Intelligence usage
Benefits
- Flexible buy/sell holiday options
- Hybrid working
- Annual performance related bonus
- Contributory pension scheme
- Development days
- A discount up to 50% on a range of insurance products including car, home and pet
- Retail discounts
- Volunteering days
Company Overview