Solution Support Associate - Data & Platform

SAP is a market leader in end-to-end business application software and related services. They are seeking a Solution Support Associate to help support engineers adapt to organizational changes and provide clear guidance for delivering high-quality customer support.

Responsibilities

• Translate organizational and process changes into simple, actionable guidance for support engineers
• Help communicate updates to workflows, policies, and tools that impact daily support operations
• Partner with teams across Support, Development, Operations, and Leadership to ensure alignment and clarity
• Participate as a contributing member of the leadership team by preparing discussion topics, sharing updates, capturing decisions, and following through on agreed actions
• Support communication planning and delivery for organizational updates and new initiatives
• Identify and help reduce confusion during organizational or process changes
• Reinforce key messages to ensure teams understand and adopt new ways of working

Skills

• Bachelor's degree or equivalent experience in business, communications, technology, or a related field
• Strong communication skills with the ability to simplify complex information
• Demonstrated ability to create clear, engaging communication materials, including: PowerPoint presentations, Wiki pages / knowledge articles, Blog-style updates and internal communications, Other communication and content delivery formats
• Foundational knowledge or interest in change management practices, such as: Understanding of change management concepts or frameworks (e.g., ADKAR, stakeholder communication, change adoption principles), Relevant coursework, certification, or training (e.g., Prosci, organizational change, project/change management fundamentals) is a plus
• Ability to collaborate across teams and work in a fast-changing environment
• Comfort working with leaders and leadership teams, including preparing concise updates, listening openly to different perspectives, and helping align messages across stakeholder groups
• Strong organizational skills and attention to detail
• Internship or experience in communications, project management, or operations
• Exposure to technical support, IT, or platform-based environments

Benefits

• Great benefits
• Hybrid role based out of SAP Vancouver office, working in-office with the team 3 days per week
• SAP’s culture of inclusion, focus on health and well-being, and flexible working models
• SAP Employee Referral Program
• Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance
• A summary of benefits and eligibility requirements can be found by clicking this link: www.SAPNorthAmericaBenefits.com

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