[Remote] Entry Level Quality Assurance Associate - CRM

Note: The job is a remote job and is open to candidates in USA. Zenni Optical is a growing company seeking a detail-oriented Entry Level Quality Assurance Associate for their CRM team. In this role, you will ensure the quality and reliability of the CRM platform and ecommerce application, while collaborating with cross-functional teams to define test strategies and identify defects.

Responsibilities

• Plan, develop, and execute comprehensive test strategies including functional, regression, integration, smoke, and exploratory testing across multiple environments (Staging, UAT, and Production)
• Conduct end-to-end CRM and email campaign testing, covering template rendering, dynamic content, personalization, audience segmentation, and automated customer journey workflows
• Perform cross-browser and cross-platform testing across Android, iOS, and Web to ensure product readiness for production releases
• Validate Multi-Language email translations to support our international sites
• Validate email rendering across major clients and devices, ensuring links, CTAs, tracking parameters, and unsubscribe mechanisms function as intended
• Verify data integrity between CRM platforms and campaign tools, including trigger logic, drip sequences, and list management rules
• Create and maintain test cases and test plans, participate in bug triaging, priority assessment, and defect tracking to ensure timely resolution of issues
• Work closely with developers, product managers, and designers to uphold QA best practices and standards
• Actively participate in Scrum ceremonies including daily stand-ups, retrospectives, and lessons learned sessions
• Partner with the Test Automation team to identify, prioritize, and review test cases for automation and analyze results

Skills

• Bachelor's degree or college diploma in Computer Science (or a similar program), or equivalent knowledge and experience
• Minimum 1+ years in testing ecommerce applications or CRM experience
• Working experience using defect tracking systems (JIRA)
• Proficiency in English is required
• Excellent communication skills, including the ability to write detailed bug reports and explain technical problems with ease
• Excellent analytical, debugging, and problem-solving skills
• Work Ethic: Highly self-motivated, adaptable to learning new technologies, and a good sense of urgency
• Proven ability to collaborate with multiple teams, as well as work independently as a self-starter
• Rigorous in following processes, documenting your work, and maintaining great attention to detail with a passion for shipping high-quality software
• Knowledge of ecommerce-based applications and email testing
• Fluency (the ability to speak, read, and write) in Spanish or French

Benefits

• Annual Bonus Program
• Healthcare: 100% premiums covered for extended medical, dental, and vision paid by the company for employees (50% for dependents)
• Group & dependent life, AD&D, and long term disability coverage
• Company-matched RRSP contributions up to 4%
• Employee Assistance Program (EAP) for mental health and wellness support
• Free access for you and your family to our digital wellness platform - Wellness Coach
• FTO (Flex Time Off) in addition to our Week of Zen - the time between Christmas and New Year’s to relax and recuperate
• Fully Paid Parental Leave - 16 weeks for birthing and non-birthing parents
• Family forming and fertility support & services through Maven
• Annual Zenni Gift Card - to use towards our products!

Company Overview