Patient Contact Center Scheduler
Job Description:
- Manage inbound and outbound calls with the goals of accurately scheduling patients, taking messages, utilizing templates and routing clinical inquiries appropriately.
- Assess the caller’s needs and response to ensures the appropriate resolution for the inquiry or issue.
- Understand when to escalate calls to RN, provider clinic, or PEAC leadership.
- Proactively escalate areas of concerns or uncertainty relating to provider/ancillary departments and provide recommendations in relation to workflows, medical questions, and EPIC build.
- Exhibit strong understanding of specialized PEAC processes, questionnaire, subgroups, auto search, decision trees, pre-registration, message templates, referral capture and insurance plan networks.
- Drive and support activities to diminish financial risk of patient accounts through patient insurance registration activities.
- Discuss and collect on the patients’ financial responsibility for their upcoming visit, outstanding balances, and providing estimates for services that are being scheduled.
Requirements:
- High School Diploma/GED
- 1 year Healthcare contact center, ambulatory or acute clinic or physician office experience
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