Remote Data Entry Clerk – Full‑Time, Customer Order & Transitional Care Coordination (Telehealth, Insurance Verification, and Senior Services)

About arenaflex

arenaflex is a leading provider of remote healthcare support services, dedicated to delivering seamless administrative solutions that empower senior communities and healthcare facilities across the United States. Our mission is to combine cutting‑edge technology with compassionate service, ensuring that every client—whether a senior resident, a family member, or a healthcare provider—receives accurate, timely, and empathetic assistance. As a fully remote organization, arenaflex offers flexible work environments, robust professional development, and a culture that values integrity, collaboration, and continuous improvement.

Why This Role Matters

In today’s fast‑moving senior care ecosystem, the accuracy of data entry directly impacts patient outcomes, operational efficiency, and regulatory compliance. As a Remote Data Entry Clerk at arenaflex, you will be the backbone of our order processing and transitional care coordination teams. Your meticulous attention to detail will help seniors transition smoothly between care settings, ensure insurance benefits are correctly verified, and keep our referral pipelines flowing without interruption.

Key Responsibilities

Order Processing & Production Ticket Management

• Prioritize incoming customer orders, confirming that each order’s content matches the accompanying order form.
• Enter complete order data, including notes, special instructions, and any required attachments, into the centralized order management system.
• Generate computer‑produced production tickets that trigger downstream workflows for manufacturing, shipping, or service delivery.
• Edit and proofread orders for accuracy, correcting any discrepancies before forwarding them to the next processing stage.
• Maintain an organized digital queue, ensuring that no order is left unattended for longer than the established service level agreement.

Transitional Care Coordination & Insurance Verification

• Provide facility‑related information to customers via courteous and knowledgeable telephone conversations.
• Collaborate closely with insurance carriers to determine patient benefits, eligibility, and coverage limits for skilled nursing stays.
• Enter new business referrals promptly into the referral management system, assigning appropriate priority levels.
• Communicate regularly with facility staff and clinical liaisons to confirm referral status, required documentation, and discharge planning details.
• Perform benefit verifications using multiple insurance portals, documenting findings accurately and updating the patient record in real time.
• Demonstrate a sense of urgency and accountability, meeting daily processing targets while maintaining high data quality standards.

Essential Qualifications

• High school diploma or GED required; associate’s degree in health administration, business, or a related field preferred.
• Minimum of 1‑2 years experience in data entry, order processing, or healthcare admissions.
• Demonstrated ability to work independently in a fully remote environment, managing time and priorities without direct supervision.
• Excellent written and verbal communication skills, with a focus on clarity and professionalism when interacting with seniors, families, and insurance representatives.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and familiarity with cloud‑based CRM or ERP platforms.
• Strong analytical mindset, capable of spotting inconsistencies, reconciling data, and performing quality checks efficiently.

Preferred Qualifications & Additional Skills

• Experience in senior living, assisted‑living, or skilled‑nursing facility environments.
• Knowledge of Medicare, Medicaid, and private insurance verification processes.
• Prior exposure to referral management software such as ReferralMD, CareBridge, or similar platforms.
• Certification in medical coding (CPT, HCPCS) or a related credential is a plus.
• Ability to multitask across multiple queues while maintaining a high degree of accuracy.
• Demonstrated commitment to continuous learning, with a willingness to pursue tuition assistance or certification opportunities offered by arenaflex.

Core Competencies for Success

• Attention to Detail: Every data point matters; you will consistently verify, cross‑check, and correct information.
• Customer‑Centric Mindset: Treat each interaction as an opportunity to enhance the experience of seniors and their families.
• Time Management: Balance high‑volume order entry with thorough benefit verification without sacrificing quality.
• Problem‑Solving: Identify root causes of data discrepancies and propose process improvements.
• Technical Agility: Quickly adapt to new software tools, portals, and workflow updates.
• Team Collaboration: Even as a remote worker, you will actively participate in virtual huddles, share insights, and support peers.

Career Growth & Learning Opportunities

At arenaflex, we view each role as a launchpad for future advancement. As you master order entry and transitional care coordination, you may progress to senior analyst, operations supervisor, or even client‑relationship manager positions. Our robust learning ecosystem includes:

• Access to an online learning portal with courses on healthcare administration, data analytics, and compliance.
• Tuition assistance programs covering up to $500 for certifications such as Certified Professional Coder (CPC) or Certified Nursing Assistant (CNA) credentials.
• Mentorship pairings with seasoned professionals who can guide you through industry best practices and career planning.
• Quarterly virtual workshops focused on emerging trends in senior care, telehealth, and regulatory changes.

Work Environment & Culture at arenaflex

arenaflex embraces a fully remote work model, providing you with the flexibility to design your own workspace while staying connected through collaborative tools like Slack, Microsoft Teams, and Zoom. Our culture is built on:

• Inclusivity: Diverse perspectives are celebrated, and every team member’s voice is heard.
• Transparency: Regular town‑hall meetings keep you informed about company goals, performance metrics, and upcoming initiatives.
• Well‑Being: We offer mental‑health resources, ergonomic home‑office stipends, and wellness challenges to keep you balanced.
• Recognition: Monthly “Data Hero” awards spotlight individuals who consistently exceed accuracy and speed targets.

Compensation, Perks, & Benefits

While exact salary ranges will be discussed during the interview process, arenaflex ensures competitive compensation aligned with market standards for remote healthcare support roles. Our comprehensive benefits package includes:

• Medical, dental, and vision insurance with plans starting as low as $20 per week.
• 401(k) retirement savings plan with company matching contributions.
• Paid time off (PTO) and paid holidays to support work‑life balance.
• Generous employee referral program that rewards you for bringing talented friends into the arenaflex family.
• Volunteer opportunities that let you give back to senior communities and local charities.
• Flexible scheduling to accommodate different time zones across the United States.

How to Apply

If you are ready to make a meaningful impact on senior care while advancing your career in a supportive, remote‑first environment, we encourage you to submit your application today. Click the link below to begin the process, and be prepared to share your resume, a brief cover letter highlighting your relevant experience, and any certifications you hold.

Apply Now at arenaflex

Join arenaflex and Transform Lives One Entry at a Time

At arenaflex, every data point you enter contributes to a larger story of care, dignity, and peace of mind for seniors and their families. We are looking for dedicated, detail‑oriented professionals who thrive in a remote setting and are passionate about making a difference. Take the next step in your career—apply today and become part of a mission‑driven team that values your expertise and invests in your growth.