Remote Energy Services Data Entry Clerk (Typist) – Full‑Time Digital Records Specialist for arenaflex

About arenaflex – Empowering Communities Through Energy Services

arenaflex is a dedicated non‑profit organization that works tirelessly to improve the lives of individuals and families across the region. With a focus on energy assistance, affordable housing, and holistic well‑being, arenaflex partners with local agencies, government programs, and community stakeholders to create sustainable solutions that reduce energy burden and promote economic stability. Our mission is to turn challenges into opportunities, ensuring that every client has access to reliable, affordable energy while receiving the supportive services they deserve.

Why This Role Matters

As a Remote Energy Services Data Entry Clerk (Typist) at arenaflex, you will be the backbone of our data‑driven operations. Accurate, timely, and confidential record‑keeping is essential for delivering high‑quality services, securing funding, and measuring impact. Your work will directly influence how efficiently our programs serve low‑income households, helping them stay warm, safe, and financially resilient.

Position Overview

This full‑time, work‑from‑home position offers a flexible schedule that fits your lifestyle while providing a meaningful contribution to a cause that matters. You will collaborate with program staff, case managers, and external partners to maintain pristine digital and paper records, ensuring compliance with agency policies and funder requirements.

Key Responsibilities

• Enter, update, and verify client status records in the statewide client service platform, ensuring that every entry reflects the most current production pipeline.
• Monitor incoming emails and documents, logging each item in the arenaflex platform (formerly known as Monday.com) as soon as it arrives.
• Follow program guidelines for the use of all required database systems, including arenaflex (formerly CMS), arenaflex (formerly CSG eConservation), arenaflex (formerly HEARTWAP), arenaflex (formerly LIHEAP), and arenaflex (formerly In Demand).
• Maintain organized digital and paper participant files in strict accordance with program standards, guaranteeing compliance with both agency and funder regulations.
• Collaborate closely with program staff to enhance communication, streamline workflows, and promote consistency in service delivery.
• Perform a variety of clerical duties such as filing, preparing mailings, providing phone coverage, and supporting administrative tasks as needed.
• Remain available for remote work, attending virtual meetings, responding to calls and emails, and completing regular duties in a timely manner.
• Participate in all required staff meetings, supervision sessions, training workshops, and contractual briefings.
• Engage in mandatory agency training and pursue additional professional development opportunities to stay current with best practices.
• Uphold strict confidentiality standards, safeguarding client information and organizational data at all times.
• Perform related duties and special projects as assigned by supervisors or program managers.

Essential Qualifications

• Associate degree or equivalent professional experience in a related field.
• Minimum of two years’ experience in human services, social work, community outreach, or a comparable environment serving diverse, low‑income populations.
• Demonstrated ability to work independently in a remote setting while maintaining high levels of accuracy and productivity.
• Proficiency with standard office software (Microsoft Office Suite, Google Workspace) and comfort learning new digital platforms.
• Strong written and verbal communication skills, with an emphasis on clear, concise documentation.
• Excellent organizational abilities, attention to detail, and a commitment to maintaining meticulous records.
• Ability to handle sensitive information with discretion and adhere to confidentiality protocols.

Preferred Qualifications & Additional Skills

• Bilingual proficiency in Spanish, enabling effective communication with a broader client base.
• Experience using arenaflex (formerly Monday.com) or similar project‑management tools for tracking tasks and communications.
• Familiarity with energy assistance programs such as arenaflex (formerly LIHEAP) and related federal or state initiatives.
• Prior exposure to case management systems, client intake processes, or data‑entry workflows in a non‑profit setting.
• Demonstrated commitment to continuous learning, including participation in webinars, certifications, or workshops related to human services.

Core Competencies for Success

• Accuracy & Precision: Ability to enter data without errors, double‑checking entries for consistency.
• Time Management: Skill in prioritizing tasks, meeting deadlines, and balancing multiple responsibilities.
• Technical Adaptability: Quick learner of new software platforms and willingness to adopt evolving technologies.
• Communication: Clear articulation of information via email, chat, and virtual meetings; active listening when collaborating with team members.
• Problem‑Solving: Proactive identification of data discrepancies and initiative to resolve them efficiently.
• Team Collaboration: Ability to work cohesively with remote colleagues, sharing insights and supporting collective goals.
• Ethical Integrity: Commitment to maintaining confidentiality and upholding the highest standards of professional conduct.

Benefits & Perks at arenaflex

arenaflex values the well‑being of its employees and offers a comprehensive benefits package designed to support health, financial security, and personal growth:

• Health, Dental, Vision, and FSA Coverage: Robust medical plans to keep you and your family healthy.
• Paid Time Off (PTO): Generous vacation and sick leave to recharge and maintain work‑life balance.
• Hybrid Work Flexibility: While this role is remote, arenaflex provides occasional in‑person collaboration opportunities for those who desire them.
• Student Loan Forgiveness & Tuition Remission: Financial assistance programs to help you manage education costs.
• Employer‑Sponsored Retirement Plan: Contributions to help you build a secure future.
• Pet Insurance: Coverage to keep your furry companions healthy.
• Employee Discounts & Perks: Access to exclusive savings on a variety of products and services.
• Professional Development: Ongoing training, webinars, and conference attendance to advance your career.

Career Growth & Learning Opportunities

arenaflex is committed to nurturing talent from within. As a Data Entry Clerk, you will have pathways to advance into roles such as:

• Client Services Coordinator – overseeing client interactions and case management.
• Program Data Analyst – focusing on data trends, reporting, and impact measurement.
• Administrative Supervisor – leading a team of clerical staff and managing workflow processes.
• Training & Development Specialist – designing and delivering staff development programs.

Each progression is supported by mentorship, tuition assistance, and a culture that celebrates continuous improvement.

Work Environment & Culture at arenaflex

Our remote workforce thrives on collaboration, empathy, and a shared purpose. arenaflex promotes:

• Inclusive Culture: A welcoming environment where diverse backgrounds and perspectives are valued.
• Open Communication: Regular virtual town halls, team check‑ins, and transparent leadership updates.
• Community Impact: Employees see the tangible results of their work through client success stories and program outcomes.
• Well‑Being Initiatives: Virtual wellness workshops, mental‑health resources, and flexible scheduling to support holistic health.

How to Apply

If you are detail‑oriented, passionate about serving vulnerable populations, and eager to contribute to a mission‑driven organization, we want to hear from you. Join arenaflex and become part of a team that turns data into action, and action into lasting change.

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Closing Statement

At arenaflex, your expertise will be recognized, your growth will be supported, and your contributions will make a real difference in the lives of families striving for energy security. Take the next step in your career and apply today – together, we’ll make opportunity count.