Administrative & Client Support Specialist (Part-Time, Remote)

Administrative & Client Support Specialist (Part-Time, Remote) Company Overview: Our specialty healthcare software company is seeking a tech-savvy, part-time professional to support office functions and serve as a key resource for our clients. We are looking for a candidate who is not only organized but also technically capable of learning our software to support our clients. Position Details:

• Role: Remote, part-time.
• Schedule: Monday – Friday, 10:30 AM – 4:00 PM (ET) with a 30-minute lunch break (25 hours per week).
• Hourly Rate: $20/hour
• Anticipated Start Date: July 1, 2026 (Early start available for the right candidate)

Primary Responsibilities:

• Client Communications: Respond to emails, phone calls, and other client inquiries professionally and promptly.
• Administrative Support: Draft and edit professional emails, letters, reports, and other documents to ensure efficient office operations.
• Client Support: Develop a thorough understanding of our software to provide clear, step-by-step guidance, replication of reported issues, troubleshooting, and education to clients.
• Collaborate with Staff: Take ownership of all client communication and collaborate with the appropriate staff members for complex issues beyond your scope. Follow up and continued updates to the client are necessary to ensure a seamless resolution.
• Data Management: Maintain and update databases, spreadsheets, and software applications.
• Meeting Coordination: Schedule and coordinate Zoom meetings between staff and clients.
• Operational Agility: Manage deadlines effectively while adapting to shifting priorities in a proactive manner.

Qualifications & Skills:

• Education: High school diploma or GED required.
• Experience: Prior experience in Customer Service, Technical Support, or an Administrative Assistant role preferred.
• Technical Proficiency: Computer skills with the ability to learn software platforms quickly. Proficiency in Microsoft Products (Word, Excel, etc.), Google Workspace applications, and Adobe Acrobat is required.
• Instructional Communication: Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Organizational Mastery: Strong time management skills and a detail-oriented approach to task completion and follow-up.
• Professionalism: A positive, upbeat attitude with a flexible and professional demeanor.

How to Apply: Please submit your resume and a cover letter. In your cover letter, please specifically describe how your previous experience in Customer Service, Tech Support, or Administrative work has prepared you to take ownership of client communications and collaborate with staff for complex resolutions. Applications will be reviewed on a rolling basis until the position is filled. Pay: $20.00 per hour Application Question(s):

• On a scale of 1–10, please rate your proficiency in using Adobe Acrobat to edit, manage, and draft professional reports.
• This is a remote role involving video conferencing and phone support with staff and clients. Do you have a quiet, dedicated, professional workspace and a reliable high-speed internet connection?
• This is a permanent part-time role with a fixed schedule of Monday through Friday, 10:30 AM – 4:00 PM Eastern Time (25 hours per week). What makes this part-time position more attractive to you than a traditional full-time role?

Education:

• High school or equivalent (Required)

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