Experienced Remote Energy Services Data Entry Specialist – Typist | Nonprofit Human Services Operations Support

About arenaflex and the Opportunity Ahead

Step into a meaningful career with arenaflex, a mission-driven nonprofit human services organization proudly rooted in Fitchburg, Massachusetts. At arenaflex, our purpose is singular and profound: to create pathways of opportunity that empower individuals, strengthen families, and uplift the communities we serve. We believe that every person deserves access to resources that foster stability, dignity, and long-term well-being, and our team works tirelessly to make that vision a reality each day.

Our Energy Services Programs sit at the heart of that mission. By helping income-eligible households access assistance with heating costs, weatherization support, and utility bill management, we ease financial burdens for thousands of families across the region. Behind every successful client interaction, every approved application, and every warm home during the coldest months, there is a dedicated administrative professional ensuring that data flows accurately, deadlines are met, and communications remain seamless.

That is where you come in. We are seeking a meticulous, dependable, and highly organized Energy Services Data Entry Specialist to join our fully remote workforce. In this role, you will become an essential operational anchor, supporting our Energy Services team through accurate data management, document control, and proactive communication coordination. If you thrive in a structured environment, take pride in precision, and want your work to directly support families in need, this opportunity at arenaflex is designed for you.

Position Overview

As the Energy Services Data Entry Specialist, you will play a critical role in maintaining organized, accurate, and up-to-date digital records that keep our Energy Services Programs running efficiently. Working remotely, you will serve as the central point for inputting client status updates, monitoring incoming communications, and ensuring that all program documentation is properly captured and stored within our required database systems.

Your contributions will directly impact our ability to serve clients promptly and compassionately. By maintaining clean, compliant records and supporting program staff with administrative excellence, you will help arenaflex deliver energy assistance services to the families who depend on us most.

Key Responsibilities

The following duties represent the core expectations of this role. Additional related tasks may be assigned as program needs evolve.

• Client Status Management: Accurately input and maintain updated client status records within the Statewide Client Service Center, ensuring the system reflects the most current production pipeline at all times.
• Email and Communication Monitoring: Regularly monitor incoming emails, log documents, and record communications in the Monday.com platform upon receipt to maintain a complete and accessible communication trail.
• Database Compliance: Follow all program guidelines for the proper use of required database systems, including Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, In Demand, and other applicable platforms.
• File Organization: Maintain well-organized digital and paper participant files in strict accordance with program guidelines, ensuring full compliance with agency and funder requirements.
• Cross-Team Collaboration: Work closely with program staff to support, enhance, and promote clear communication and consistency in the delivery of energy services to clients.
• General Clerical Support: Assist with various clerical duties as needed, including filing, preparing mailings, and providing professional phone coverage for the department.
• Remote Work Readiness: Maintain consistent availability for remote work, including attending virtual meetings, joining scheduled calls, responding to emails in a timely manner, and conducting all regular duties without interruption.
• Meeting and Training Participation: Attend all required staff meetings, supervision sessions, training opportunities, and contractual meetings as scheduled.
• Professional Development: Participate in mandatory agency training and other relevant professional development activities designed to enhance your skills and program knowledge.
• Confidentiality Maintenance: Ensure strict confidentiality is upheld in every aspect of the role, particularly when handling sensitive client information.
• Additional Duties: Perform related work as required to support the overall success of the Energy Services Programs and the arenaflex mission.

Essential Qualifications and Skills

To succeed in this role, candidates should bring a combination of educational background, relevant experience, and personal attributes that align with our values and operational needs.

• Educational Background: An Associate degree is required, or an equivalent combination of professional experience that demonstrates comparable competency.
• Human Services Experience: A minimum of two years of experience in Human Services or a closely related field is preferred. Alternatively, applicable work experience working with diverse individuals and families with low incomes will be strongly considered.
• Flexible Substitution: Additional appropriate education may be substituted for experience, or additional directly related experience may be substituted for education, allowing candidates with non-traditional paths to qualify.
• Language Skills: Bilingual proficiency in Spanish is preferred, given the diverse client population served by our Energy Services Programs.
• Technical Proficiency: Comfort working with multiple database systems, email platforms, and digital filing structures. The ability to learn new software quickly is essential.
• Attention to Detail: A meticulous eye for accuracy, with the ability to spot inconsistencies and correct errors before they affect program outcomes.
• Time Management: Strong organizational skills and the ability to manage multiple tasks and deadlines simultaneously in a remote work environment.
• Communication Skills: Clear, professional written and verbal communication skills, with the ability to interact respectfully with colleagues, clients, and external partners.
• Discretion and Integrity: A demonstrated commitment to maintaining confidentiality and handling sensitive information with the utmost care.

Skills and Competencies for Success

Beyond the baseline qualifications, the ideal candidate will demonstrate a blend of technical, interpersonal, and personal competencies that allow them to flourish in a remote, mission-focused environment.

• Adaptability: The energy services landscape involves shifting regulations, evolving funder requirements, and changing client needs. The ability to adapt quickly and positively is invaluable.
• Self-Motivation: Working remotely requires discipline and the ability to stay productive and engaged without constant in-person supervision.
• Customer Service Orientation: While this is primarily an administrative role, every task ultimately supports clients. A service-minded approach enhances the quality of your work.
• Problem-Solving: The ability to identify issues in workflows, suggest improvements, and collaborate with team members on solutions.
• Cultural Competency: Sensitivity to and appreciation for the diverse backgrounds, experiences, and challenges of the individuals and families arenaflex serves.
• Team Collaboration: A cooperative spirit and willingness to support colleagues, share knowledge, and contribute to a positive team dynamic.

Career Growth and Learning Opportunities

At arenaflex, we believe that investing in our employees is just as important as investing in our clients. When you join our team, you gain access to a range of professional development resources designed to help you grow your career and expand your impact.

• Tuition Remission Program: Continue your education and advance your credentials with our tuition remission benefits, allowing you to pursue additional degrees or certifications without the financial strain.
• Student Loan Forgiveness Support: As a nonprofit employee, you may qualify for student loan forgiveness programs, and arenaflex is here to help you navigate and take advantage of these opportunities.
• Ongoing Training: From mandatory compliance training to specialized skill-building workshops, we provide continuous learning opportunities to keep you at the top of your field.
• Career Advancement Pathways: Many of our team members have grown into leadership roles, program management positions, and specialized administrative careers. We actively support internal mobility and long-term career planning.
• Mentorship and Supervision: Regular supervision and mentorship opportunities provide the guidance and feedback needed to help you thrive professionally.

Work Environment and Company Culture at arenaflex

At arenaflex, culture is not just a buzzword; it is the foundation of how we work together. We foster an inclusive, supportive, and mission-aligned environment where every team member feels valued, heard, and empowered to contribute.

• Remote Flexibility: This position is fully remote, allowing you to work from the comfort of your home while staying connected through virtual meetings, collaboration tools, and regular check-ins.
• Hybrid Opportunities: For those who prefer a mix of remote and in-office engagement, arenaflex offers hybrid work opportunities depending on role and department needs.
• Inclusive Workplace: We are deeply committed to diversity, equity, and inclusion. Our team reflects the communities we serve, and we celebrate the unique perspectives each member brings.
• Mission-Driven Team: Every employee at arenaflex is united by a shared commitment to making a meaningful difference. The work is purposeful, and the impact is tangible.
• Supportive Leadership: Our leaders are accessible, approachable, and dedicated to removing barriers so that our team members can focus on what they do best.

Compensation, Perks, and Benefits

We believe that taking care of our employees is essential to taking care of our community. arenaflex offers a comprehensive benefits package designed to support your health, financial security, and personal well-being.

• Health Insurance: Comprehensive medical coverage to keep you and your family healthy.
• Dental and Vision Insurance: Full dental and vision plans to support your overall wellness.
• Flexible Spending Account (FSA): Set aside pre-tax dollars for eligible medical and dependent care expenses.
• Paid Time Off (PTO): Generous paid time off to relax, recharge, and spend time with loved ones.
• Employer-Sponsored Retirement Plan: Secure your financial future with retirement plan contributions from arenaflex.
• Student Loan Forgiveness Assistance: Support in navigating student loan forgiveness programs available to nonprofit employees.
• Tuition Remission: Invest in your continued education with our tuition remission program.
• Pet Insurance: Ensure your furry companions receive the best possible care.
• Employee Discounts: Access exclusive discounts and perks through our employee discount program.

How to Apply

If you are a detail-oriented professional with a passion for supporting underserved communities, we invite you to apply and become part of the arenaflex team. This is more than a data entry position; it is a chance to contribute meaningfully to an organization that changes lives every single day. Your accuracy, dedication, and commitment to excellence will help ensure that families across our region receive the energy assistance they need, when they need it most.

Join arenaflex, where your work matters, your growth is supported, and your impact is felt throughout the community. We look forward to reviewing your application and welcoming you to a team that is making opportunity count, one family at a time.

Employment Type: Full-Time Work Model: Remote (Work From Home) Location: Fitchburg, MA and surrounding service areas