Remote Social Media Customer Support Coordinator – Platform Distribution Operations (Work‑From‑Home) at arenaflex

About arenaflex – Pioneering Entertainment & Media Innovation

arenaflex is a global leader in family‑focused entertainment, streaming, and media technology. With a portfolio that spans iconic storytelling, cutting‑edge streaming platforms, and a vibrant ecosystem of partners, arenaflex delivers unforgettable experiences to millions of fans worldwide. Our mission is to create, distribute, and monetize premium content across every screen, while fostering a culture of creativity, collaboration, and continuous learning.

Why This Role Matters

As a Remote Social Media Customer Support Coordinator within the Platform Distribution Operations team, you will be at the heart of arenaflex’s content delivery engine. You’ll work closely with cross‑functional partners to ensure that our streaming services, direct‑to‑consumer platforms, and partner integrations run smoothly, delivering both exceptional user experiences and measurable revenue growth.

Key Responsibilities

• Partner Collaboration: Partner with internal business units—including Product, Engineering, Marketing, and Legal—to design and execute operational workflows that support content distribution across multiple channels.
• New Partner Onboarding: Lead the onboarding of new distribution partners and the expansion of existing relationships, ensuring seamless integration and timely launch of content.
• Content Delivery Support: Provide day‑to‑day operational support for the delivery of live events, on‑demand libraries, and ad‑supported (AVOD) and subscription‑based (SVOD) content across web, mobile, set‑top‑box, and emerging platforms.
• Rights Management Assistance: Assist the Rights Management team with tasks such as rights verification, territory compliance, and royalty reporting for both internal and external platforms.
• Data & Reporting: Gather, validate, and analyze partner data, sales metrics, and performance dashboards to inform strategic decisions and drive revenue optimization.
• Process Improvement: Identify bottlenecks in existing workflows, propose enhancements, and lead initiatives that increase efficiency, reduce manual effort, and improve data accuracy.
• Project Coordination: Maintain project trackers, documentation, and communication plans for cross‑functional initiatives, ensuring milestones are met on schedule.
• Live Event Coordination: Support live‑stream events by managing metadata, quality checks, and real‑time issue resolution to guarantee a flawless viewer experience.
• Compliance & Quality Assurance: Conduct regular audits of content metadata, pricing, and promotional rules to ensure compliance with internal policies and external regulations.
• Team Culture Champion: Contribute to an inclusive, collaborative environment by sharing knowledge, mentoring peers, and promoting open communication.

Essential Qualifications

• Bachelor’s degree in Business, Communications, Media Studies, or a related field.
• 2–4 years of experience in media operations, content distribution, or partner management, preferably within a streaming or entertainment environment.
• Demonstrated ability to manage multiple short‑term projects while aligning with long‑term strategic objectives.
• Strong analytical mindset with a keen eye for detail and a commitment to data integrity.
• Excellent written and verbal communication skills, with the ability to convey complex concepts to diverse audiences.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with project‑management tools (e.g., Asana, Jira, Trello).
• Self‑starter attitude; comfortable taking ownership of tasks with minimal supervision.
• Willingness to travel occasionally and work flexible hours to support global launches and live events.

Preferred Qualifications & Skills

• Experience with streaming platforms (e.g., arenaflex+, arenaflex+, arenaflex) or digital rights management systems.
• Knowledge of ad‑supported (AVOD) and subscription‑based (SVOD) business models.
• Familiarity with content metadata standards (e.g., EIDR, ISAN) and rights‑clearance processes.
• Exposure to data visualization tools such as Tableau or Power BI.
• Ability to build strong relationships with external partners, vendors, and internal stakeholders.
• Project‑management certification (PMP, Agile, Scrum) is a plus.

Core Competencies for Success

• Collaboration: Thrive in a matrixed environment, working effectively with teams across product, engineering, legal, finance, and marketing.
• Problem‑Solving: Apply creative thinking to resolve operational challenges quickly and efficiently.
• Customer‑Centricity: Keep the end‑user experience at the forefront of every decision, ensuring content is delivered accurately and on time.
• Adaptability: Navigate a fast‑paced, ever‑changing media landscape with agility and poise.
• Data‑Driven Decision Making: Leverage analytics to identify trends, measure performance, and recommend actionable improvements.

Career Growth & Learning Opportunities

arenaflex invests heavily in employee development. In this role, you will have access to:

• Mentorship programs with senior leaders in content strategy and product development.
• Internal training courses on streaming technology, rights management, and data analytics.
• Opportunities to work on high‑visibility projects that directly impact global revenue.
• Cross‑departmental rotations to broaden your skill set and explore new career paths within arenaflex.

Work Environment & Culture

Our remote‑first philosophy empowers you to work from anywhere in the United States while staying connected through virtual collaboration tools. arenaflex fosters an inclusive culture where diverse perspectives are celebrated, and every employee is encouraged to bring their authentic self to work. We prioritize work‑life balance, mental‑wellness resources, and a supportive community that values creativity and innovation.

Compensation, Perks & Benefits

While specific salary ranges vary by location and experience, arenaflex offers a competitive total rewards package that includes:

• Base salary aligned with market benchmarks for the media and entertainment industry.
• Performance‑based bonuses and potential long‑term incentive awards.
• Comprehensive health, dental, and vision coverage.
• 401(k) retirement plan with company match.
• Generous paid time off, parental leave, and flexible work schedules.
• Employee assistance programs, wellness stipends, and access to virtual fitness classes.
• Discounts on arenaflex streaming subscriptions and exclusive access to new content releases.

Application Process

Ready to join arenaflex’s dynamic Platform Distribution Operations team? Follow these steps to apply:

1. Prepare your resume, a copy of your degree certificate, and a recent passport‑size photo.
2. Visit our careers portal and locate the “Remote Social Media Customer Support Coordinator” posting.
3. Complete the online application form, attaching the required documents and your signature.
4. Submit your application and await a confirmation email with next‑step instructions.

Join arenaflex – Shape the Future of Entertainment

If you are passionate about media distribution, love solving complex operational challenges, and thrive in a collaborative, remote‑first environment, arenaflex wants to hear from you. Bring your expertise, curiosity, and drive to a company that values storytelling, innovation, and the power of community. Apply today and become a key contributor to the next chapter of global entertainment.

Apply Now