Arenaflex Data Entry & Call Support Specialist – Customer Assistance – Part‑Time – $32 /hr – Retail IT Operations

Welcome to arenaflex – Where Innovation Meets Community

arenaflex is a global retail powerhouse, operating in more than a dozen countries and serving millions of members every day. Recognized for its employee‑first culture and consistently ranking among the top workplaces worldwide, arenaflex delivers a vibrant, collaborative environment where every team member can thrive. Our IT division powers the digital backbone of the business, enabling seamless shopping experiences, efficient supply‑chain operations, and world‑class customer service. If you’re passionate about data, love helping people, and want to be part of a forward‑thinking organization, this is the role for you.

Position Overview

We are seeking a detail‑oriented, customer‑focused Data Entry & Call Support Specialist to join our dynamic IT team on a part‑time basis. In this role, you will serve as a critical bridge between internal stakeholders and external partners, translating business needs into clear technical specifications, performing data analysis, and delivering exceptional support to our members and vendors. The position offers a competitive hourly rate of $32 and flexible scheduling to accommodate work‑life balance.

Key Responsibilities

• Requirement Gathering & Analysis: Engage with business users to understand and document functional requirements for data‑entry processes, ensuring alignment with overall IT strategy.
• System Design & Documentation: Produce clear, concise functional specifications for user‑interface (UI) and data‑interface requirements, translating business needs into actionable technical designs.
• Data Validation & Quality Assurance: Conduct thorough data analysis and validation activities, identifying gaps, inconsistencies, and opportunities for improvement.
• Collaboration with Vendors: Communicate technical issues and solutions with external vendors, providing input on functional designs and supporting implementation efforts.
• Testing & Verification: Develop and execute test plans—including unit, integration, and system testing—to verify that solutions meet defined requirements.
• Process Improvement: Analyze existing workflows, recommend enhancements, and drive continuous improvement initiatives across the data‑entry lifecycle.
• Support & Training: Assist colleagues in building the skills needed to interpret requirements, use new tools effectively, and adopt best practices.
• Issue Resolution: Proactively identify potential problems, evaluate alternatives, and implement corrective actions before they impact operations.
• Compliance & Governance: Ensure adherence to established standards, policies, and best‑practice frameworks throughout all project phases.
• Stakeholder Communication: Provide regular status updates to both IT and business teams, facilitating transparent decision‑making and alignment.

Essential Qualifications

• Minimum of 2 years of experience working with enterprise resource planning (ERP) platforms, specifically in data‑entry and functional analysis roles.
• At least 3 years of hands‑on experience in data analysis, requirements gathering, or related consulting activities.
• Strong analytical mindset with the ability to dissect complex business processes and propose practical solutions.
• Excellent verbal and written communication skills; proven ability to interact effectively with stakeholders at all organizational levels.
• Demonstrated attention to detail, strong organizational abilities, and effective time‑management skills.
• Experience thriving in an agile, fast‑paced environment and the ability to work independently with minimal supervision.
• Customer‑service orientation with a track record of delivering high‑quality support experiences.

Preferred Qualifications

• Previous involvement in ERP implementation projects, preferably within a retail or wholesale context.
• Familiarity with arenaflex‑branded procurement and financial systems (formerly known as SAP Ariba and PeopleSoft).
• Experience using collaboration tools such as arenaflex‑branded email, spreadsheets, and presentation software (formerly Google Workspace).
• Knowledge of arenaflex‑branded service management platforms (formerly ServiceNow) for ticketing and portfolio management.
• Exposure to procurement processes, including supplier onboarding, contract management, purchase order creation, invoicing, and payment cycles.

Core Skills & Competencies

• Analytical Thinking: Ability to translate business language into technical specifications and identify data trends.
• Communication: Clear articulation of ideas, both written and spoken, tailored to diverse audiences.
• Collaboration: Strong teamwork orientation, capable of building relationships across IT, operations, and vendor groups.
• Problem‑Solving: Proactive approach to troubleshooting, with a focus on root‑cause analysis and sustainable fixes.
• Adaptability: Comfort with changing priorities, new technologies, and evolving business needs.
• Documentation: Ability to produce high‑quality documentation, including functional specs, test cases, and user guides.
• Customer Focus: Commitment to delivering exceptional service and support to internal and external customers.

Career Growth & Learning Opportunities

arenaflex invests heavily in employee development. As a Data Entry & Call Support Specialist, you will have access to:

• Structured mentorship programs pairing you with senior analysts and project managers.
• Continuous learning platforms offering courses on data analytics, ERP systems, agile methodologies, and emerging retail technologies.
• Opportunities to participate in cross‑functional projects, expanding your skill set beyond data entry into broader business analysis and process optimization.
• Clear career pathways toward roles such as Business Analyst, Functional Consultant, Project Coordinator, or IT Operations Manager.

Work Environment & Culture at arenaflex

Our workplace is built on the principles of respect, inclusion, and empowerment. Key cultural highlights include:

• Employee‑First Philosophy: arenaflex consistently ranks among the top employers for its commitment to fair wages, benefits, and a supportive atmosphere.
• Community Engagement: We encourage volunteerism and community service, offering paid time off for charitable activities.
• Collaborative Spaces: Modern office layouts designed for teamwork, with quiet zones for focused work and communal areas for informal brainstorming.
• Diversity & Inclusion: A diverse workforce where every voice is valued, fostering innovation and creativity.
• Recognition Programs: Regular acknowledgment of outstanding performance through awards, spot bonuses, and public commendations.

Compensation, Perks & Benefits

While the hourly rate for this part‑time role is $32, arenaflex offers a comprehensive benefits package that may include:

• Health, dental, and vision coverage for eligible employees.
• Retirement savings plan with company matching contributions.
• Paid time off, including vacation, holidays, and sick leave.
• Employee stock purchase plan (ESPP) allowing you to buy arenaflex shares at a discounted rate.
• Life insurance and accidental death & dismemberment coverage.
• Employee assistance program (EAP) providing confidential counseling and support services.
• Tuition reimbursement and education assistance for continued professional growth.
• Wellness initiatives such as fitness class subsidies, mental‑health resources, and on‑site health screenings.

Why Join arenaflex?

Choosing arenaflex means becoming part of a company that values your contributions, invests in your future, and celebrates your successes. Our IT team is at the heart of a retail operation that touches the lives of millions, and you will play a pivotal role in ensuring data integrity, operational efficiency, and exceptional customer experiences.

Ready to Make an Impact?

If you are driven, detail‑oriented, and eager to grow within a world‑class organization, we want to hear from you. Apply today and start a rewarding career with arenaflex—where your talent meets limitless opportunity.

Apply Now