Epic Analysts(100% Remote Role)

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• About The Job
• Your Role:
• We are seeking experienced Epic Analysts (mid-to-senior level) to join our team and support Lumens, Willow Inpatient, and Willow Ambulatory modules. In this role, you ll be a key contributor to maintaining and optimizing the Epic EHR system, working closely with client teams to solve complex challenges, improve workflows, and drive system enhancements.
• As an Epic Analyst at Cardamom:
• Collaborate with Cardamom and client teams to manage multiple projects, prioritize tasks, and meet deadlines with minimal guidance.
• Provide expert-level support to users and stakeholders, troubleshooting complex issues and offering effective solutions within Epic.
• Assist in gathering requirements, preparing specifications, and building Epic system configurations for Lumens, Willow Inpatient, and Willow Ambulatory.
• Resolve moderate to complex system issues, identifying root causes and applying solutions; escalate critical issues as needed.
• Maintain clear and thorough documentation for configurations, workflows, and processes.
• Follow change control procedures for system builds, ensuring stability and compliance post-implementation.
• Support internal initiatives, optimization projects, and special client requests.
• Ensure all work meets agreed-upon Service Level Agreements (SLAs) for response time and issue resolution.
• Serve as a liaison between end-users and technical teams to ensure smooth communication and improved system functionality.
• Assist with user training and support, helping staff maximize Epic capabilities.
• Participate in system testing, validation, and optimization to ensure alignment with business needs.
• Our ideal Epic Analyst will have:
• 5+ years of Epic experience with Lumens, Willow Inpatient, or Willow Ambulatory
• Strong problem-solving and critical thinking skills
• Excellent written and verbal communication abilities
• High attention to detail and sense of urgency
• Passion for healthcare IT and improving patient care through technology
• Epic certification
• Flexibility to take on-call rotations, including nights and weekends, if required

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