[Remote] Expansion SDR - XDR
Note: The job is a remote job and is open to candidates in USA. Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. As an Expansion SDR (XDR), you’ll engage with existing customers to uncover upsell opportunities and ensure they maximize the value from the platform, ultimately booking high-quality demos for Account Managers.
Responsibilities
- Proactively engage with existing customers via calls, email, and social to identify upsell opportunities - 140+ calls per day (exciting, high volume environment!)
- Prospect into a defined target audience, focusing on accounts with high expansion potential
- Book qualified demos for the Expansion Account Managers, ensuring smooth handoffs
- Manage all prospecting activity in HubSpot CRM, keeping records accurate and up to date
- Partner closely with the Account Management team to share feedback on lead quality, potential new lead sources, and industry/product insights
- Experiment with outreach strategies to different customer segments (by size, industry, or usage) to drive more opportunities
- Contribute ideas, insights, and energy to help shape our growing XDR team
Skills
- 1–2 years of experience in a client-facing role (SDR experience is a plus, not required) – MUST!
- Hunger for success, high energy, and an intelligent, positive, proactive attitude
- Strong technical aptitude and the willingness to dive deep into the product
- Strong verbal and written communication, with the ability to clearly explain value propositions and tailor messaging to different customer personas
- A self-starter who thrives in a fast-paced, target-driven startup environment
- Resilience and adaptability when faced with challenges or rejection
- Comfortable working US business hours: Monday–Friday, remotely - MUST!
Benefits
- Medical Coverage
- Insurance plan
- 401K
- Paid time off for vacation
- Sick days
Company Overview