Director, Operations Analytics

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to [email protected]. DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com Location: USA - VIRTUAL - US Ohio Division: Solutions Job Posting Title: Director, Operations Analytics - 116836 Time Type: Full Time Preferred Locations: Cincinnati, OH, Denver, CO, Salt Lake City, UT, Chicago, IL, Dallas, TX The Director of Operations Analytics will lead the development and execution of a best-in-class analytics function supporting DSV’s North American Contract Logistics network. This role is responsible for transforming operational data into actionable insights that drive performance, scalability, and continuous improvement across a multi-site 3PL network. This leader will manage a team of business analysts and influence a broad set of cross-functional stakeholders, including site leadership, regional operations, engineering, and account management teams.

Key Responsibilities

Leadership & Organizational Impact Lead, mentor, and develop a team of business analysts (direct reports), while influencing analytics adoption across site-level and regional operations leadership Serve as a strategic partner to operations, engineering, and commercial leadership to drive data-informed decision making Establish governance, prioritization, and standardization of analytics across the network Reporting, Analytics & Scorecarding Design, develop, and maintain actionable reporting suites and key performance indicator (KPI) scorecards for: Site-level operational performance (productivity, service, cost) Customer/account-level reporting (SLAs, KPIs, contractual metrics) Ensure reporting is standardized, scalable, and aligned with executive-level visibility Translate complex data into clear insights and recommendations for Operations leadership, solutions design stakeholders, as well as customer-facing stakeholders Labor & Capacity Planning Establish and continuously improve labor planning methodologies, including: Volume forecasting and workload modeling, collaborating with external customers/partners as well as developing and utilizing homegrown forecasting methods Staffing plans (direct/indirect labor) Productivity benchmarking and engineered labor standards Develop tools and frameworks to support capacity planning across a multi-node distribution network Partner with operations and engineering to optimize throughput, utilization, and cost Continuous Improvement (CI) & Network Optimization Lead a network-wide continuous improvement program, leveraging data to identify and prioritize opportunities Drive initiatives across: Productivity improvement Cost reduction Service enhancement Solutions design support Implement structured CI methodologies (SMART, Lean, Six Sigma, Kaizen) supported by necessary analytics tools and resources Track and report realized benefits from CI initiatives Technology & Data Enablement Partner with IT and engineering to enhance data infrastructure and analytics capabilities Drive adoption of BI tools and self-service analytics across the organization Ensure alignment between WMS and various other systems, and reporting outputs

Qualifications

Education & Experience Bachelor’s degree in International, Supply Chain, Logistics, Business, or related field (preferred) 10–15+ years in supply chain, logistics, or operations analytics (3PL experience strongly preferred) 5+ years leading analytics or business intelligence teams, or relevant functional teams Experience in large-scale, multi-site distribution or contract logistics environments Proven track record building analytics functions and influencing operations leadership Experience in customer-facing roles Technical & Functional Skills Advanced Excel (modeling, large dataset manipulation) Working experience in Business Intelligence tools (Power BI, Tableau, Looker, etc.) Strong familiarity with WMS platforms Experience with SQL, data modeling, and data visualization best practices Knowledge of labor management systems (LMS) and engineered labor standards Understanding of supply chain KPIs and 3PL cost-to-serve models Travel Expected 20-30% travel For this position, the expected base pay range is $160,783.20 – $200,979.00 . Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV – Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook. Apply To This Job