Patient Service Specialist

The Patient Service Specialist (PSS) is essential in delivering an exceptional customer service experience, ensuring patients and visitors proceed efficiently through appointment check-in and clinic visits. The PSS manages patient appointments by conducting prompt and accurate arrival procedures and related scheduling activities. Acting as an ambassador for Mayo Clinic Bold Forward strategies, the PSS primarily supports digital check-in platforms when available and assists patients in navigating various program features and functionalities. Responsibilities primarily include staffing and monitoring department arrival reports and utilizing digital arrival technology such as iPads or handheld tablets and smartphone applications. Proficiency in using multiple electronic applications and devices is required. The PSS obtains and verifies patient demographics and insurance information and finalizes patient arrival workflows as needed. This position involves direct patient contact and continuous interaction with patients, visitors, physicians, nursing staff, and clinical support staff. It demands critical thinking abilities, strong attention to detail, and the capacity to prioritize tasks effectively in a fast-paced environment. The role also requires the ability to stand for extended periods. Adaptability and flexibility are necessary, as the PSS may work different shifts and support various departments within a collaborative team structure. Understanding logistics and its application to patient flow throughout the Mayo Clinic, including safe and secure transportation of patients within the campus, is expected. Additional duties include ensuring cleanliness and safety in patient-facing areas, coordinating with facilities and housekeeping services, and responding promptly to phone calls and electronic communications. Patient appointment scheduling may be part of the role. Other job-related responsibilities may be assigned by leadership, including training new employees. Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits

Highlights Medical: Multiple plan options. Dental: Delta Dental or reimbursement account for flexible coverage. Vision: Affordable plan with national network. Pre-Tax Savings: HSA and FSAs for eligible expenses. Retirement: Competitive retirement package to secure your future. Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Apply To This Job