Creative Media Designer (m/w/d) – Customer Support & Print Data Specialist – Adobe Creative Suite Expert at arenaflex

About arenaflex – Pioneering the Future of Online Print

arenaflex is a market‑leading online printing powerhouse in Europe, serving thousands of B2B customers every day. Since its inception in the early 2000s, the company has grown from a small, owner‑run print shop in Würzburg into a dynamic, technology‑driven organization with more than 2,000 dedicated employees across multiple locations. arenaflex combines deep expertise in graphic production with cutting‑edge e‑commerce solutions, making it the go‑to partner for businesses that need high‑quality printed materials delivered quickly and reliably. As part of a fast‑growing sector, arenaflex offers a vibrant, collaborative environment where creativity meets precision, and where every team member can shape the way the world experiences printed communication.

Why This Role Matters – The Impact of a Media Designer in Customer Support

In the digital age, the line between design and customer service is blurring. Our customers rely on clear, accurate print files to bring their marketing campaigns, internal communications, and event materials to life. As a Media Designer (m/w/d) in the Customer Support team, you will be the bridge between technical design requirements and the everyday needs of our clients. Your expertise will empower customers to submit flawless print files, reduce costly re‑work, and ultimately enhance satisfaction and loyalty. This role is perfect for graphic‑design enthusiasts who love solving problems, explaining complex concepts in simple terms, and delivering exceptional service across phone, chat, and email channels.

Key Responsibilities – What You’ll Do Every Day

• Act as the primary point of contact for customers seeking guidance on print‑ready file preparation, including file formats, resolution, color profiles, and layout specifications.
• Provide clear, step‑by‑step instructions for creating and exporting files for a wide range of products such as posters, banners, flyers, brochures, and custom packaging.
• Diagnose and resolve technical issues related to Adobe Creative Suite (Photoshop, Illustrator, InDesign) and alternative graphic tools (Affinity, CorelDRAW, QuarkXPress).
• Collaborate with the production and quality‑assurance teams to ensure that submitted files meet internal standards and can be processed without delay.
• Develop and maintain a knowledge base of FAQs, tutorial videos, and best‑practice guides that empower customers to become more self‑sufficient.
• Participate in regular training sessions to stay up‑to‑date with the latest software updates, printing technologies, and industry trends.
• Contribute ideas for improving the customer journey, from the moment a file is uploaded to the final delivery of printed goods.
• Support remote work arrangements, ensuring seamless communication with colleagues in Würzburg, Berlin, Kronach, and other locations.

Essential Qualifications – What We Require

• Formal Education or Proven Experience: A completed apprenticeship or degree in graphic design, visual communication, or a related field, OR several years of hands‑on experience in a graphic‑design or print‑preparation role.
• Software Mastery: Advanced proficiency with Adobe Creative Suite (Photoshop, Illustrator, InDesign) and familiarity with alternative tools such as Affinity Designer, CorelDRAW, or QuarkXPress.
• Communication Skills: Excellent written and spoken German (C1 level or higher) with the ability to explain technical concepts in plain language.
• Customer‑Centric Attitude: Demonstrated patience, empathy, and a genuine desire to help customers succeed.
• Problem‑Solving Mindset: Ability to quickly identify root causes of file‑related issues and propose practical, actionable solutions.
• Team Spirit: Strong collaboration skills and a willingness to share knowledge with peers across departments.
• Flexibility: Comfortable working in a hybrid environment, with the option to work remotely when living more than 50 km from one of our office sites.

Preferred Qualifications – Nice‑to‑Have Extras

• Experience in a B2B e‑commerce environment, especially within the online printing sector.
• Knowledge of pre‑press workflows, color management, and print production processes.
• Familiarity with project‑management or ticket‑tracking tools (e.g., Jira, Zendesk, Freshdesk).
• Additional language skills (English, French) to support international customers.
• Previous experience creating instructional content such as video tutorials, webinars, or step‑by‑step guides.

Core Skills & Competencies – What Makes You Successful

• Technical Acumen: Deep understanding of raster and vector graphics, file compression, bleed, trim, and other print‑specific parameters.
• Attention to Detail: Ability to spot inconsistencies, typographic errors, and color mismatches that could affect print quality.
• Interpersonal Skills: Strong listening abilities, a friendly demeanor, and the capacity to build trust with customers quickly.
• Time Management: Efficiently juggle multiple inquiries while maintaining high response quality and meeting service‑level agreements.
• Continuous Learning: Proactive attitude toward staying current with software updates, new printing techniques, and evolving industry standards.

Career Growth & Development at arenaflex

arenaflex invests heavily in the professional development of its employees. As a Media Designer in Customer Support, you will have access to a comprehensive learning platform that offers courses on advanced graphic design, color theory, digital communication, and leadership. You can pursue certifications in Adobe Certified Expert (ACE) programs, attend industry conferences, and participate in internal hackathons that explore innovative print solutions. High performers are encouraged to explore lateral moves into product development, marketing, or technical support management, providing a clear pathway to senior roles.

Compensation, Perks & Benefits – What You’ll Receive

arenaflex offers a competitive salary package that reflects your experience and expertise. In addition to base pay, you will benefit from:

• Performance‑based bonuses tied to customer satisfaction and service metrics.
• Flexible working hours and a hybrid remote‑work model.
• Comprehensive health insurance, including dental and vision coverage.
• Generous vacation allowance (minimum 30 days per year) and additional paid holidays.
• Retirement savings plan with employer matching contributions.
• Employee discount on all arenaflex printing services – perfect for personal projects.
• Modern office spaces equipped with ergonomic furniture, collaborative zones, and a well‑stocked kitchen.
• Regular team‑building events, virtual coffee chats, and an inclusive culture that celebrates diversity.

Work Environment & Culture – Life at arenaflex

At arenaflex, we pride ourselves on a culture that blends creativity with operational excellence. Our teams are composed of passionate professionals who enjoy a fast‑paced, yet supportive atmosphere. We encourage open communication, value every voice, and foster an environment where ideas can flourish. Whether you are working from our headquarters in Würzburg, a satellite office in Berlin, or from home, you will feel connected through daily stand‑ups, cross‑functional workshops, and a shared commitment to delivering outstanding print experiences.

How to Apply – Join the arenaflex Family

If you are ready to combine your graphic‑design talent with a customer‑focused mindset, arenaflex wants to hear from you. Even if you do not meet every single requirement, we encourage you to apply – we value potential, enthusiasm, and a willingness to grow. To submit your application, click the “Apply Now” button below, upload your resume and portfolio, and tell us why you are the perfect fit for this role.

Application Process

• Submit your online application through the arenaflex career portal.
• Upload a portfolio showcasing examples of print‑ready files, design projects, or troubleshooting documentation.
• Complete a brief questionnaire about your experience with Adobe Creative Suite and customer support scenarios.
• Participate in a virtual interview with the hiring manager and a senior member of the support team.
• Receive feedback and, if successful, an invitation to a final interview with senior leadership.

Ready to Make an Impact?

Join arenaflex today and become part of a forward‑thinking organization that is redefining how businesses create and deliver printed media. Your expertise will help our customers turn their ideas into tangible, high‑quality products, while you enjoy a rewarding career with ample opportunities for growth.

Apply now and start your journey with arenaflex – where creativity meets precision, and every day brings a new challenge to conquer.