Customer Support Representative – Resware Platform – Real Estate Title & Escrow Software – Client Success & Solutions Specialist

About arenaflex – Transforming Real Estate Closings with Technology

arenaflex is a market‑leading B2B real‑estate technology company that reimagines the home‑buying and selling journey. By uniting homebuyers, sellers, lenders, title and escrow agents, and real‑estate professionals on a single, secure digital closing platform, arenaflex delivers unprecedented clarity, transparency, and efficiency to every transaction. Every year, millions of consumers across the United States close on homes through our ecosystem, and our innovative solutions continue to set the standard for the industry.

Our flagship offering, the Resware platform, is a robust, highly customizable solution that powers title and escrow operations for both small‑to‑medium businesses and large enterprises. As we accelerate into the next phase of growth, we are seeking a passionate, customer‑focused professional to join our support team and become a trusted advocate for Resware users.

Why This Role Matters – The Impact You’ll Have

In the fast‑paced world of title and escrow, every minute counts. As a Customer Support Representative – Resware, you will be the frontline champion who helps clients navigate the software, resolve issues quickly, and maximize the value they receive from arenaflex’s technology. Your empathy, problem‑solving instincts, and ability to translate technical concepts into clear, actionable guidance will directly influence customer satisfaction, product improvement, and the overall success of arenaflex’s mission.

Key Responsibilities

• Deliver prompt, courteous, and solution‑oriented support via phone, email, and chat, ensuring each interaction meets arenaflex’s high standards for customer experience.
• Diagnose and troubleshoot user‑reported issues, collaborating closely with the Technical Support and Engineering teams to provide accurate workarounds, patches, or product enhancements.
• Conduct focused training sessions—both live and recorded—to educate customers on best practices, new features, and optimal workflows within the Resware platform.
• Document detailed case notes, reproduce steps, and contribute to the knowledge base, enabling continuous learning for both customers and internal teams.
• Serve as a critical feedback conduit, relaying customer insights and recurring pain points to product management to drive iterative improvements.
• Uphold data privacy and security standards by handling sensitive client information with the utmost confidentiality and compliance.
• Maintain personal productivity metrics, quality scores, and service‑level agreements while fostering a collaborative, high‑performance team culture.
• Participate in regular product‑knowledge workshops, cross‑functional meetings, and continuous‑learning initiatives to stay ahead of industry trends and software updates.

Essential Qualifications – What You Bring to the Table

• 1–2 years of hands‑on experience in the real‑estate, title, or escrow industry, with a solid understanding of the workflows and challenges faced by end‑users.
• Demonstrated excellence in verbal and written communication, with the ability to convey complex technical information in plain language.
• Strong organizational skills and meticulous attention to detail, ensuring accurate case documentation and follow‑through.
• Proficiency with modern software tools (e.g., CRM platforms, ticketing systems, and productivity suites) and a natural aptitude for learning new applications quickly.
• Prior experience delivering customer service or support via phone and email, preferably in a SaaS environment.
• Ability to engage effectively with a diverse audience, ranging from frontline users to senior executives, adapting tone and approach as needed.

Preferred Qualifications – Nice‑to‑Have Extras

• Experience with Resware or similar title‑and‑escrow software solutions.
• Exposure to technical troubleshooting, such as basic SQL queries, API testing, or log analysis.
• Certification in customer‑service excellence (e.g., HDI, ITIL) or related fields.
• Background in remote or distributed team environments, demonstrating self‑motivation and disciplined time management.

Core Skills & Competencies

• Empathy & Active Listening: Ability to understand the stressors inherent in title and escrow transactions and respond with genuine care.
• Problem‑Solving Mindset: Quick identification of root causes and creative development of interim solutions.
• Collaboration: Seamless coordination with technical, product, and sales teams to ensure a unified customer experience.
• Adaptability: Comfort navigating a fast‑changing product landscape and shifting priorities.
• Data‑Driven Approach: Use of metrics and feedback loops to continuously improve support processes.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As a Customer Support Representative, you will have access to:

• Structured onboarding programs that blend product training, industry fundamentals, and soft‑skill development.
• Mentorship from senior support engineers and product managers who will guide your career trajectory.
• Opportunities to transition into specialized roles such as Technical Support Engineer, Product Analyst, or Customer Success Manager.
• Regularly scheduled learning sessions, webinars, and certifications funded by arenaflex.
• Participation in cross‑functional projects that give visibility to leadership and broaden your business acumen.

Work Environment & Culture at arenaflex

Our culture is built on three pillars: innovation, inclusion, and impact.

• Innovation: We encourage curiosity, experimentation, and the sharing of ideas that push the boundaries of real‑estate technology.
• Inclusion: arenaflex celebrates diverse perspectives. We foster an environment where every voice is heard, and every employee feels valued.
• Impact: Whether you’re assisting a small title office or a national escrow firm, your work directly contributes to smoother, safer home closings for millions of families.

Our remote‑first policy empowers you to work from anywhere, while our virtual “all‑hands” meetings, team‑building events, and collaborative platforms keep the sense of community alive.

Compensation, Perks & Benefits

arenaflex offers a competitive total‑reward package designed to support your health, wealth, and well‑being:

• Base salary aligned with market benchmarks for the role and location.
• Performance‑based bonuses that recognize exceptional customer‑service outcomes.
• Comprehensive medical, dental, and vision plans with generous employer contributions.
• Retirement savings options, including a 401(k) plan with company match.
• Flexible paid time off, parental leave, and a “flex‑day” policy to accommodate personal needs.
• Professional‑development stipend for courses, certifications, or conferences.
• Wellness programs, virtual fitness classes, and mental‑health resources.
• Home‑office allowance to equip your remote workspace with ergonomic furniture and technology.

How to Apply – Join arenaflex’s Mission‑Driven Team

If you are a proactive problem‑solver with a passion for helping real‑estate professionals succeed, we want to hear from you. Bring your empathy, technical curiosity, and dedication to excellence, and become an integral part of arenaflex’s journey to reshape the closing experience.

Apply today and start a rewarding career where every interaction makes a difference for homeowners, agents, and the broader community.

arenaflex is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected characteristic.