Customer Care Agent – Bilingual Greek & English Multichannel Support Specialist for arenaflex’s Fast‑Growing Food Delivery Platform

Why arenaflex?

At arenaflex we are on a mission to make every meal a moment of joy. As the leading online food‑ordering and delivery service in Greece and Cyprus, we connect millions of hungry customers with thousands of local restaurants every day. Our purpose goes beyond logistics – we aim to eliminate hunger, support local businesses, and create unforgettable brand love. If you thrive in a fast‑paced, purpose‑driven environment where your voice truly matters, you’ve found your next great adventure.

Role Overview

We are seeking an enthusiastic, energetic, and customer‑oriented Customer Care Agent to join our dynamic team serving the Greek and Cypriot markets. In this role you will be the front‑line ambassador of arenaflex, handling inquiries across live chat, phone, and email, and ensuring every interaction ends with a satisfied smile. You will work flexible shifts, including evenings and nights, to match the rhythm of our customers.

Key Responsibilities

• Provide prompt, courteous, and solution‑focused assistance to customers via live chat, inbound calls, and email.
• Act as a trusted liaison between end‑users, restaurant partners, and internal teams, ensuring seamless communication.
• Diagnose and resolve a wide range of issues – from order tracking and payment queries to technical glitches and delivery concerns.
• Maintain accurate records of customer interactions in our CRM system, documenting resolutions and escalating complex cases when necessary.
• Continuously monitor service quality metrics (CSAT, NPS, first‑contact resolution) and contribute ideas for process improvements.
• Participate in regular training sessions, product updates, and knowledge‑base enhancements to stay ahead of industry trends.
• Collaborate with cross‑functional teams (logistics, marketing, product) to relay customer feedback and help shape future features.
• Promote arenaflex’s brand values – care, delivery, and ambition – in every conversation, turning everyday interactions into brand‑building moments.

Essential Qualifications

• Fluency in Greek and English – both spoken and written, with the ability to articulate complex information clearly.
• Demonstrated problem‑solving mindset; you enjoy finding the best solution for every customer issue.
• Strong multitasking abilities; you can juggle multiple channels while maintaining attention to detail.
• Excellent verbal and written communication skills, with a friendly and professional tone.
• Basic computer literacy – comfortable using office software, CRM tools, and standard office equipment.
• Availability to work full‑time, five days a week, including weekends and national holidays, with flexible shift patterns.

Preferred Qualifications

• Previous experience in a customer service or call‑center environment, preferably within e‑commerce or food‑delivery.
• Bachelor’s degree in Business, Communications, Hospitality, or a related field.
• Familiarity with ticket‑restaurant cards, loyalty programs, or similar consumer‑benefit schemes.
• Experience handling high‑volume inbound calls and live‑chat traffic while maintaining quality standards.
• Passion for food culture and a genuine interest in the culinary scene of Greece and Cyprus.

Core Skills & Competencies

• Empathy & Active Listening: Ability to understand customer emotions and respond with genuine care.
• Critical Thinking: Quickly assess situations, prioritize tasks, and make sound decisions under pressure.
• Team Collaboration: Work closely with teammates, sharing knowledge and supporting each other’s success.
• Adaptability: Thrive in a rapidly changing environment and embrace new tools, processes, and policies.
• Time Management: Efficiently handle simultaneous conversations without compromising service quality.
• Tech Savvy: Comfortable navigating multiple software platforms, ticketing systems, and communication tools.

Compensation, Perks & Benefits

• Competitive salary package aligned with market standards and performance‑based incentives.
• Generous ticket‑restaurant card allowing you to enjoy meals at partner restaurants or purchase groceries.
• Comprehensive Private Medical & Life Insurance from day one, ensuring you and your loved ones are protected.
• Unlimited access to an online mental‑health platform, including therapy sessions with certified psychologists and coaching.
• Free access to our in‑house gym, fully equipped for those who want to stay fit and energized.
• Complimentary coffee, cappuccino, and snack stations – because a happy team needs fuel.
• Continuous learning opportunities via an online training portal, covering both soft and technical skills.
• Global Mobility program – explore new horizons and discover purpose‑driven roles across arenaflex’s international network.
• Recognition programs that celebrate individual and team achievements, from “Agent of the Month” to milestone celebrations.

Career Growth & Development

At arenaflex, your career trajectory is limited only by your ambition. We invest heavily in internal mobility, offering clear pathways from Customer Care Agent to Team Lead, Operations Supervisor, and even Product Management roles. Regular performance reviews, mentorship programs, and skill‑building workshops empower you to expand your expertise and take on greater responsibilities.

Work Environment & Culture

Our office culture blends the energy of a startup with the stability of an industry leader. You’ll find a collaborative, inclusive atmosphere where ideas are welcomed, and diversity is celebrated. Whether you’re brainstorming new ways to reduce delivery times or sharing a laugh over a Friday‑morning coffee, every day at arenaflex feels fresh and rewarding.

Key cultural pillars include:

• Care: We prioritize the well‑being of our customers, partners, and teammates.
• Delivery: We are relentless in delivering solutions that exceed expectations.
• Aim Higher: Continuous improvement is embedded in everything we do.

Our open‑plan spaces, breakout rooms, and vibrant décor foster creativity, while regular team‑building events, virtual happy hours, and community outreach initiatives keep the spirit alive.

Application Process

If you are ready to turn hunger into happiness, love food, and enjoy solving challenges in a fast‑moving environment, we want to hear from you. Click the link below to submit your application, and let’s start a conversation about how you can become a vital part of arenaflex’s story.

Apply Now – Join arenaflex

Join the arenaflex Family

Every interaction you have with a customer is an opportunity to make a difference. At arenaflex, you’ll be part of a purpose‑driven team that values your voice, celebrates your successes, and supports your growth. Together, we’ll deliver more than meals – we’ll deliver moments of joy, connection, and community.