Senior Customer Project Manager – End‑to‑End Software Delivery, Client Success & Agile Leadership (Lisbon, Portugal)

About arenaflex – Pioneering Innovation in Digital Services

arenaflex is a global leader in delivering cutting‑edge digital solutions that empower businesses to thrive in an increasingly connected world. With a strong focus on consumer video, broadband technologies, and next‑generation software platforms, arenaflex helps its clients transform challenges into opportunities. Our headquarters are in Lisbon, Portugal, and we operate a vibrant, multicultural team that values curiosity, collaboration, and continuous improvement. As we expand our portfolio of high‑impact projects, we are looking for a dynamic Customer Project Manager who can champion customer success, drive project excellence, and foster lasting partnerships.

Why This Role Matters

At arenaflex, every project is a chance to create value for our customers and to showcase the power of innovative technology. As a Customer Project Manager, you will be the linchpin that connects client expectations with our internal development capabilities. You will own the full project lifecycle—from initial discovery through delivery and post‑implementation review—ensuring that each engagement meets the highest standards of quality, timeliness, and budget compliance. Your work will directly influence customer satisfaction scores, repeat business, and the overall reputation of arenaflex as a trusted technology partner.

Key Responsibilities

• Project Planning & Execution: Define project scope, quality criteria, timelines, deliverables, and budgets for multiple concurrent initiatives. Develop detailed project plans, Gantt charts, and resource allocation matrices that align with customer objectives.
• Scope Management & Change Control: Proactively manage scope changes, minimizing unfunded work while maximizing approved change requests. Facilitate formal change‑control processes and negotiate adjustments with customers.
• Customer Relationship Management: Build and nurture strong relationships with key stakeholders across several accounts. Understand each client’s business challenges, strategic priorities, and technology roadmaps to become a trusted advisor.
• Collaboration with R&D Teams: Partner closely with research and development, product owners, and Scrum Masters to translate customer needs into prioritized backlog items. Ensure alignment between product roadmaps and customer commitments.
• Transparent Communication: Deliver regular status updates, risk assessments, and assumption logs through written reports, dashboards, and verbal briefings. Maintain a shared understanding of project health with both internal teams and customers.
• Continuous Improvement Advocacy: Champion a culture of continuous improvement within arenaflex’s Professional Services division. Identify process bottlenecks, propose enhancements, and share best practices to elevate project outcomes.
• Dependency & Impediment Management: Track and resolve project dependencies, especially those that rely on customer actions. Escalate critical impediments promptly and coordinate mitigation strategies.
• Financial Stewardship: Monitor project costs against budget, forecast financial performance, and report variances. Implement cost‑control measures to protect profitability while delivering value.

Essential Qualifications

• Educational Background: Bachelor’s degree in Electronic Engineering, Software Engineering, Computer Science, or a closely related discipline.
• Project Management Experience: Demonstrated success managing multiple software projects in a customer‑facing role, preferably within the consumer video or broadband sectors.
• Customer Engagement Expertise: Proven ability to set realistic expectations, negotiate scope, and build lasting relationships with diverse client groups.
• Communication Excellence: Outstanding written and verbal communication skills in English; ability to convey complex technical concepts to non‑technical audiences.
• Agile Methodology Proficiency: Hands‑on experience with Agile frameworks, especially in roles such as Product Owner or Scrum Master.
• Technical Acumen: Quick learner with a solid grasp of intricate technical topics, and a background that includes consumer video or broadband technologies.
• Negotiation & Influence: Strong negotiation skills to align scope, timelines, and resources with customer expectations.
• Tool Mastery: Proficient with Atlassian suite (Jira, Confluence) and Microsoft Project for planning, tracking, and documentation.
• Leadership Capability: Ability to inspire, guide, and motivate cross‑functional R&D teams toward shared goals.

Preferred Qualifications & Additional Skills

• Professional certifications such as PMP, PRINCE2, or Certified ScrumMaster (CSM).
• Experience with cloud‑based delivery models (AWS, Azure, or Google Cloud) and SaaS product lifecycles.
• Knowledge of data analytics tools for project performance reporting.
• Multilingual abilities, especially Portuguese, to enhance communication with local stakeholders.
• Track record of delivering projects that exceed budgetary and timeline expectations while maintaining high quality.

Core Competencies for Success

• Strategic Thinking: Ability to see the big picture, align project outcomes with broader business objectives, and anticipate future client needs.
• Problem‑Solving: Resourceful in diagnosing issues, developing creative solutions, and implementing corrective actions swiftly.
• Emotional Intelligence: Sensitivity to stakeholder concerns, adept at conflict resolution, and skilled at fostering collaborative environments.
• Data‑Driven Decision Making: Comfortable using metrics and KPIs to guide project decisions and demonstrate value.
• Adaptability: Thrive in fast‑changing environments, balancing multiple priorities without compromising quality.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its people. As a Customer Project Manager, you will have access to:

• Mentorship programs with senior leaders in product management and technology strategy.
• Sponsored certifications (PMP, Agile, Cloud) and continuous learning platforms.
• Opportunities to lead larger, more complex programs and transition into senior program‑management or portfolio‑leadership roles.
• Cross‑functional exposure to R&D, sales, and product strategy, broadening your expertise beyond project execution.
• Participation in internal innovation labs where you can contribute ideas that shape arenaflex’s next‑generation offerings.

Work Environment & Culture at arenaflex

Our people are the heart of arenaflex. We foster an inclusive, collaborative, and high‑energy workplace where diversity of thought fuels creativity. Highlights of our culture include:

• Flexibility: Hybrid work model that balances remote productivity with vibrant office collaboration in Lisbon’s tech hub.
• Team Spirit: Regular team‑building events, hackathons, and knowledge‑sharing sessions that encourage camaraderie.
• Well‑Being Focus: Comprehensive health and wellness programs, mental‑health resources, and generous paid‑time‑off policies.
• Equality & Inclusion: Proactive initiatives to ensure equal opportunities, support for under‑represented groups, and a zero‑tolerance policy for discrimination.
• Innovation‑Driven: A culture that celebrates curiosity, encourages experimentation, and rewards successful risk‑taking.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain top talent. While exact figures will be discussed during the interview process, candidates can expect:

• Market‑aligned base salary with performance‑based bonuses.
• Comprehensive health, dental, and vision coverage for you and your dependents.
• Retirement savings plans with employer matching contributions.
• Generous vacation allowance, plus additional days for personal development.
• Professional development budget for courses, conferences, and certifications.
• Technology stipend for home‑office setup and mobile devices.
• Employee assistance programs, including counseling and financial advice.
• Access to on‑site amenities such as a modern cafeteria, fitness center, and relaxation zones.

Commitment to Accessibility

arenaflex believes that talent knows no boundaries. If you require a reasonable accommodation at any stage of the application process, please let us know by responding to the dedicated question in the application form. We are dedicated to ensuring an equitable experience for all candidates.

Ready to Make an Impact?

If you are passionate about delivering exceptional customer experiences, thrive in fast‑paced, technology‑driven environments, and are eager to grow your career with a forward‑thinking organization, we want to hear from you. Join arenaflex and become part of a team that transforms ideas into reality, one project at a time.

Apply Now – Shape the Future with arenaflex