Customer Support Engineer – Molecular Spectroscopy & Lab Informatics (Swiss Market) at arenaflex

About arenaflex – Pioneering Innovation in Analytical Science

arenaflex is a world‑leading provider of high‑technology instruments, software, services, and consumables that empower scientific discovery across the entire analytical laboratory workflow. Headquartered in the heart of Silicon Valley, arenaflex serves a global customer base that spans pharmaceuticals, energy, environmental science, biomedical research, and many other cutting‑edge sectors. Our mission is to enable scientists to generate insights that improve quality of life, and we do this by delivering reliable, high‑performance solutions and unparalleled technical support.

Why This Role Matters

As a Customer Support Engineer at arenaflex, you will be the critical bridge between our advanced analytical platforms and the researchers who rely on them every day. Based in Switzerland, you will travel to customer sites, troubleshoot complex instrumentation, and provide hands‑on training that ensures laboratories run smoothly, efficiently, and safely. Your expertise will directly influence the ability of scientists to make breakthroughs in drug development, environmental monitoring, and many other vital fields.

Key Responsibilities

• On‑site Technical Support: Install, configure, and optimize hardware, software, and network components for a variety of analytical instruments, with a focus on molecular spectroscopy and lab informatics solutions.
• Troubleshooting & Repair: Diagnose performance issues, perform preventive maintenance, and execute repairs to minimize downtime and maintain peak instrument performance.
• Customer Training & Enablement: Conduct in‑depth training sessions for end‑users on instrument operation, data analysis software, and best‑practice maintenance procedures.
• Consultative Sales Support: Partner with the sales team to deliver tailored, one‑to‑one consulting that aligns technical capabilities with the specific needs of each customer.
• Continuous Learning: Participate in regular technical training, certification programs, and product updates to stay at the forefront of arenaflex’s evolving technology portfolio.
• Documentation & Reporting: Maintain accurate service records, generate detailed technical reports, and contribute to knowledge‑base articles that help both customers and internal teams.
• Quality & Compliance: Ensure all service activities adhere to arenaflex’s rigorous quality standards and regulatory requirements, fostering trust and reliability.

Essential Qualifications

• Academic Background: Bachelor’s degree (or higher) in a scientific or engineering discipline such as chemistry, analytical chemistry, biochemistry, biotechnology, or a related field.
• Technical Experience: Proven experience with analytical techniques—particularly chromatography, molecular spectroscopy, and method development—either as an instrument engineer or as an end‑user.
• Software Proficiency: Hands‑on experience with instrument data analysis software, troubleshooting applications, and routine instrument maintenance.
• Communication Skills: Excellent written and verbal communication in German and English; French is a plus. Ability to convey complex technical concepts to diverse audiences.
• Network & Database Knowledge: Familiarity with basic networking concepts, operating systems, and database infrastructure to support integrated lab informatics solutions.
• Customer‑Centric Mindset: Strong drive to learn, adapt, and deliver high‑level service while balancing on‑site visits with remote support responsibilities.
• Detail‑Oriented Approach: Commitment to meticulous documentation, compliance with quality standards, and proactive problem‑solving.

Preferred Qualifications & Additional Skills

• Experience in a regulated environment (GxP, ISO, etc.) and familiarity with validation protocols.
• Previous exposure to laboratory information management systems (LIMS) or electronic lab notebooks (ELN).
• Project management experience, including the ability to prioritize multiple service tickets and coordinate with cross‑functional teams.
• Certification in relevant safety standards (e.g., OSHA, ISO 17025).
• Passion for scientific research and a genuine interest in staying abreast of emerging analytical technologies.

Core Skills & Competencies

• Analytical thinking and systematic troubleshooting.
• Strong interpersonal skills for building lasting customer relationships.
• Ability to work independently and as part of a global support team.
• Flexibility to travel up to 75% of the time, with an average of 1‑2 days away from home per week.
• Proficiency with Microsoft Office Suite, remote support tools, and ticketing systems.

Career Growth & Development Opportunities

arenaflex invests heavily in the professional development of its employees. As a Customer Support Engineer, you will have access to:

• Structured onboarding programs that cover both product knowledge and soft‑skill development.
• Continuous education through internal workshops, external conferences, and certification courses.
• Mentorship from senior engineers and scientists across the global arenaflex network.
• Clear career pathways leading to senior technical specialist roles, field application engineering, product management, or regional support leadership.
• Opportunities to contribute to product development feedback loops, influencing the next generation of analytical instruments.

Work Environment & Culture at arenaflex

arenaflex fosters a collaborative, inclusive, and innovative workplace where every employee is encouraged to bring their authentic self to work. Our culture is built on:

• Teamwork: Cross‑functional collaboration across research, engineering, sales, and support teams.
• Flexibility: A hybrid work model that balances remote productivity with on‑site customer engagement.
• Well‑Being: Programs that support mental and physical health, including employee assistance services, wellness initiatives, and flexible scheduling.
• Diversity & Inclusion: A commitment to creating a workplace where diverse perspectives thrive and innovation flourishes.
• Recognition: Regular acknowledgment of achievements through awards, performance bonuses, and public celebration of successes.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package that reflects the value you bring to the organization. While exact figures depend on experience, location, and role level, you can expect:

• Base salary aligned with market benchmarks for technical support roles in Switzerland.
• Performance‑based bonuses and a results‑driven incentive plan.
• Equity participation through a stock purchase or grant program.
• Comprehensive health, dental, and vision coverage for you and eligible dependents.
• Pension and retirement savings plans with employer contributions.
• Life insurance, disability coverage, and employee assistance programs.
• Generous paid time off, holidays, and flexible vacation policies.
• Professional development budget for conferences, certifications, and continuing education.
• Access to state‑of‑the‑art demo facilities and labs for hands‑on learning.

How to Apply

If you are passionate about scientific instrumentation, thrive in a customer‑focused environment, and are eager to grow your technical expertise while traveling across Switzerland’s vibrant research landscape, we want to hear from you. Join arenaflex and become part of a team that empowers discovery, drives innovation, and makes a tangible impact on the world.

Submit your application today and take the next step toward a rewarding career with arenaflex.