QA & Customer Support Coordinator – arenaflex Online Store Operations, Quality Assurance & Logistics Management

About arenaflex

arenaflex is a world‑class technology leader that designs, engineers, and delivers cutting‑edge automotive solutions to markets across the globe. With roots dating back to the early 2000s, arenaflex has grown from a regional innovator into a multinational powerhouse, supplying advanced Human Machine Interface (HMI), Rear Seat Entertainment (RSE), and In‑Vehicle Infotainment (IVI) systems to more than 70 countries. Our mission is to empower mobility through intelligent, connected, and user‑centric products that set new standards for safety, entertainment, and driver experience. At arenaflex, we blend relentless innovation with a deep commitment to quality, sustainability, and customer delight.

Why This Role Matters

As the QA & Customer Support Coordinator for the arenaflex online store, you will be the linchpin that connects our customers, suppliers, and internal teams. This full‑time, on‑site position based in Tustin, CA, offers a unique blend of quality assurance, logistics coordination, and customer service. Your work will directly influence product reliability, brand reputation, and the overall satisfaction of millions of end‑users who rely on arenaflex technology every day.

Key Responsibilities

• Customer Support Leadership: Design, implement, and oversee a proactive support framework that guarantees timely, accurate, and empathetic responses to all customer inquiries across phone, email, and chat channels.
• Order & Inventory Management: Supervise the end‑to‑end order lifecycle—from receipt and picking to shipping, receiving, and inventory reconciliation—ensuring zero‑defect fulfillment and on‑time delivery.
• Supplier & Purchasing Collaboration: Partner with the purchasing team to manage contracts, monitor supplier performance, and drive continuous improvement in cost, lead‑time, and quality metrics.
• Logistics Coordination: Optimize materials handling, warehousing, and stocking practices to maximize space utilization, reduce handling time, and support rapid product turnover.
• Cross‑Functional Communication: Act as the primary conduit between customer support, engineering, quality, and logistics teams, facilitating clear information flow and rapid issue resolution.
• Defective Product Analysis: Lead root‑cause investigations on returned or defective items, document findings, and collaborate with engineering to implement corrective actions.
• Technical Repair & Support: Perform hands‑on repairs, calibrations, and troubleshooting on arenaflex products, providing technical guidance to both internal staff and external customers.
• Continuous Improvement Initiatives: Identify process bottlenecks, propose data‑driven enhancements, and champion best‑practice adoption across the support and logistics functions.

Essential Qualifications

• Demonstrated expertise in Quality Control, Quality Assurance, or Quality Management methodologies (e.g., ISO 9001, Six Sigma, Lean).
• Strong analytical mindset with the ability to interpret data, generate insights, and translate findings into actionable recommendations.
• Exceptional written and verbal communication skills, capable of articulating technical concepts to non‑technical audiences.
• Proven organizational talent with a track record of juggling multiple priorities, meeting tight deadlines, and maintaining meticulous records.
• Team‑oriented attitude, thriving in collaborative environments and contributing positively to group dynamics.
• Prior experience in customer support, logistics, or quality management within a technology‑driven or automotive context is highly desirable.
• Bachelor’s degree in Business Administration, Engineering, Supply Chain Management, or a related discipline (preferred).

Preferred Qualifications & Additional Skills

• Certification in Quality (e.g., CQE, CQA) or Project Management (PMP) adds significant value.
• Hands‑on familiarity with ERP or WMS platforms such as SAP, Oracle NetSuite, or Microsoft Dynamics.
• Experience with CRM tools (e.g., Salesforce, Zendesk) and ticketing systems to streamline support workflows.
• Technical aptitude for diagnosing and repairing electronic automotive components, including HMI and IVI modules.
• Ability to conduct training sessions and develop SOP documentation for support and logistics teams.
• Fluency in a second language (Spanish, Mandarin, etc.) is a plus given arenaflex’s global footprint.

Core Competencies for Success

• Problem‑Solving: Quickly isolate issues, evaluate alternatives, and implement effective solutions under pressure.
• Customer Empathy: Understand and anticipate customer needs, turning challenges into opportunities for loyalty building.
• Data‑Driven Decision Making: Leverage KPIs, dashboards, and statistical tools to monitor performance and drive continuous improvement.
• Leadership & Influence: Inspire cross‑functional teams, champion best practices, and lead initiatives without direct authority.
• Adaptability: Thrive in a fast‑changing environment, embracing new technologies, processes, and market demands.

Career Growth & Learning Opportunities

arenaflex invests heavily in employee development. In this role, you will have access to:

• Structured mentorship programs with senior quality and logistics leaders.
• Internal training modules covering advanced quality methodologies, supply chain analytics, and customer experience design.
• Opportunities to rotate into related functions such as Product Engineering, Global Procurement, or Regional Operations, broadening your skill set.
• Support for professional certifications (e.g., Six Sigma Green Belt, Certified Quality Engineer) through tuition reimbursement.
• A clear promotion pathway—from Coordinator to Senior Coordinator, then to Managerial roles overseeing regional or global support operations.

Work Environment & Culture at arenaflex

Our Tustin campus blends modern office design with collaborative spaces, state‑of‑the‑art labs, and a vibrant break‑area that encourages creativity and teamwork. arenaflex fosters a culture of:

• Innovation: Employees are encouraged to experiment, share ideas, and challenge the status quo.
• Inclusivity: A diverse workforce where every voice is heard and respected.
• Integrity: Commitment to ethical practices, transparency, and accountability.
• Well‑Being: Comprehensive health programs, flexible work‑hour options (where applicable), and wellness initiatives.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package that includes:

• Base salary aligned with market benchmarks for the Tustin area.
• Performance‑based bonuses tied to quality, customer satisfaction, and operational efficiency metrics.
• Health, dental, and vision insurance plans with generous employer contributions.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and parental leave.
• Employee assistance programs, on‑site fitness facilities, and regular team‑building events.
• Technology stipend for home office setup (if occasional remote work is permitted).

How to Apply

If you are passionate about delivering flawless customer experiences, thrive in a dynamic logistics environment, and want to be part of a global leader shaping the future of automotive technology, we want to hear from you. Submit your resume and a compelling cover letter outlining how your background aligns with the responsibilities and qualifications listed above.

Join arenaflex today and help drive the next generation of connected mobility solutions.

Apply Now