Remote Customer Service Field Technician – Travel Required – Electrical Power Systems Service & Support at arenaflex

About arenaflex – Pioneering Power Reliability

arenaflex is a leading provider of mission‑critical power infrastructure, delivering innovative solutions that keep data centers, hospitals, manufacturing plants, and government facilities running without interruption. With a legacy of engineering excellence and a commitment to safety, arenaflex combines cutting‑edge technology with a customer‑first philosophy. Our portfolio includes static transfer switches, power distribution units, remote power panels, and a suite of intelligent monitoring tools that empower clients to achieve unparalleled uptime.

Why This Role Matters

As a Remote Customer Service Field Technician at arenaflex, you will be the frontline guardian of our power systems. Your expertise will directly influence the reliability of critical facilities across the United States and Canada. Whether you are on‑site troubleshooting a complex electrical fault or providing remote guidance via phone or email, your work will ensure that essential services stay online, safeguarding lives, data, and revenue.

Key Responsibilities – What You’ll Do Every Day

• Startup, Commissioning, and Preventive Maintenance: Perform comprehensive startup procedures, commission new equipment, and execute scheduled preventive maintenance on arenaflex power assets, including static transfer switches, power distribution equipment, and remote power panels.
• On‑Site Service Delivery: Travel to customer locations throughout the Mid‑Atlantic, Northeast, and Midwest regions (including Virginia, Maryland, Pennsylvania, New York, and parts of Canada) to diagnose, repair, and optimize electrical systems.
• Remote Technical Support: Provide timely assistance through email, phone, and video conferencing, acting as the trusted technical voice for customers who need immediate guidance.
• Emergency Response: Join arenaflex’s 24/7 incident response team (dial 1‑844‑855‑5977) to address critical power failures, ensuring rapid restoration and minimal downtime.
• Documentation & Reporting: Accurately record service activities, parts used, and test results in the arenaflex service management system, maintaining a clear audit trail for each customer interaction.
• Safety Leadership: Enforce strict safety protocols, conduct risk assessments before work begins, and ensure proper use of electrical personal protective equipment (PPE) on every job site.
• Customer Relationship Management: Build strong, professional relationships with clients, understand their operational challenges, and recommend proactive solutions that add value.
• Continuous Improvement: Participate in post‑service reviews, share lessons learned with the engineering team, and contribute ideas that enhance product reliability and service efficiency.

Essential Qualifications – What You Must Bring

• Proven service experience with electric power systems, including hands‑on troubleshooting of high‑voltage equipment.
• Strong electrical and electronic troubleshooting skills, with the ability to isolate faults quickly and accurately.
• Competence in reading and interpreting schematics, wiring diagrams, and technical manuals.
• Familiarity with programming printed circuit boards (PCBs) using PC‑based software tools.
• Demonstrated safety awareness, including knowledge of electrical PPE requirements and lockout/tagout procedures.
• Clean driving record (no major violations) and a valid U.S. driver’s license.
• U.S. citizenship or permanent resident (C1) status, meeting all regulatory requirements for field service work.

Preferred Qualifications – What Sets You Apart

• Associate degree in Electrical Engineering Technology, Electrical Maintenance, or a related field.
• Formal electronics or electrical training obtained through military service, with a focus on power systems.
• Experience with remote monitoring platforms and cloud‑based asset management tools.
• Certification such as NICET Level I/II, Journeyman Electrician, or similar industry credentials.
• Ability to work flexible hours, including weekends and holidays, to meet customer service commitments.

Core Skills & Competencies

• Technical Acumen: Deep understanding of AC/DC power distribution, grounding, and protective relaying.
• Problem‑Solving: Analytical mindset that can dissect complex electrical issues and devise effective solutions under pressure.
• Communication: Clear, concise verbal and written communication skills for interacting with customers, teammates, and management.
• Customer Service Orientation: Empathy and professionalism that put the customer’s needs at the forefront of every interaction.
• Time Management: Ability to prioritize multiple service calls, manage travel logistics, and meet service level agreements (SLAs).
• Team Collaboration: Work closely with engineering, sales, and logistics teams to coordinate parts, schedule service windows, and share field insights.

Work Environment & Culture at arenaflex

arenaflex fosters a collaborative, safety‑first culture where every employee is empowered to make a difference. Our field technicians enjoy:

• State‑of‑the‑art service vehicles equipped with the latest diagnostic tools.
• A supportive network of senior engineers and mentors who provide guidance and technical expertise.
• Regular safety briefings, ongoing training, and access to industry certifications.
• Flexible scheduling that balances field assignments with personal commitments.
• A diverse, inclusive workplace that values different perspectives and encourages continuous learning.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain top talent:

• Salary: Competitive hourly wage with overtime eligibility (non‑exempt status).
• Health & Wellness: Comprehensive medical, dental, and vision plans, including vision care and preventive health programs.
• Retirement Savings: 401(k) plan with a generous company match to help you build long‑term financial security.
• Paid Time Off: Generous vacation, sick leave, and holiday schedules to support work‑life balance.
• Travel Support: Simplified expense processing, mileage reimbursement, and a company‑provided mobile device for field communication.
• Professional Development: Access to online training platforms, tuition assistance, and opportunities to earn industry certifications.
• Recognition Programs: Quarterly awards, safety bonuses, and employee appreciation events.

Career Growth & Development Opportunities

At arenaflex, your career trajectory is limited only by your ambition. As you master field service operations, you can advance into roles such as:

• Senior Field Service Engineer – lead complex installations and mentor junior technicians.
• Technical Support Specialist – focus on remote diagnostics and customer training.
• Service Operations Manager – oversee regional service teams, drive performance metrics, and shape service strategy.
• Product Development Engineer – collaborate with R&D to translate field insights into next‑generation power solutions.

Our structured career pathways, combined with continuous learning resources, ensure you stay at the forefront of power technology while achieving personal and professional milestones.

Training & Onboarding

All new hires begin with an intensive training program at the arenaflex Headquarters in Aurora, Ohio. The curriculum includes:

• In‑depth product knowledge of static transfer switches, power distribution units, and remote panels.
• Hands‑on labs for electrical safety, PPE usage, and lockout/tagout procedures.
• Simulation exercises for emergency response scenarios and incident management.
• Customer service excellence workshops to sharpen communication and problem‑resolution skills.

Following classroom instruction, you will shadow experienced technicians on real customer sites before taking full ownership of service calls.

Equal Opportunity Employment

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

Ready to Join arenaflex?

If you are passionate about electrical power systems, thrive in a fast‑paced field environment, and are eager to deliver exceptional service to critical infrastructure customers, we want to hear from you. Apply today and become a vital part of arenaflex’s mission to power the world reliably and safely.

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