Customer Service Representative – Custom Orders & Drop‑Ship Coordination at arenaflex (Kenosha, WI)

About arenaflex – A Legacy of Reliability and Innovation

arenaflex is a family‑owned leader in the distribution of shipping, industrial, and packaging solutions across North America. With more than 45 years of sustained growth and a workforce of over 9,000 dedicated professionals, arenaflex has built a reputation for delivering high‑quality products, exceptional service, and a workplace culture that values stability, teamwork, and continuous improvement. Our Kenosha branch, located at 12355 arenaflex Way, Kenosha, WI 53144, serves as a strategic hub for custom and drop‑ship orders, connecting a diverse network of vendors, manufacturers, and end‑customers. At arenaflex, we believe that every interaction is an opportunity to reinforce our brand promise: fast, friendly, and customer‑focused service that exceeds expectations.

Why Join arenaflex?

Choosing a career at arenaflex means stepping into a dynamic environment where your contributions directly impact the success of thousands of businesses that rely on our products every day. Our employees enjoy a stable, drug‑free workplace with clear pathways for advancement, robust training programs, and a supportive community that celebrates both individual achievements and collective milestones. Whether you are just starting your professional journey or looking to deepen your expertise in customer service, arenaflex offers the resources, mentorship, and growth opportunities you need to thrive.

Key Responsibilities – What You’ll Do Every Day

• Custom Order Management: Guide customers through the entire lifecycle of custom print and drop‑ship orders, from initial inquiry to final delivery, using arenaflex’s state‑of‑the‑art call‑center technology.
• Vendor Liaison: Act as the primary point of contact between customers and our network of vendors, coordinating production schedules, confirming artwork specifications, and ensuring timely fulfillment.
• Product Expertise: Develop deep knowledge of arenaflex’s product catalog, especially custom‑printing capabilities, to provide accurate recommendations and solutions that align with each client’s unique needs.
• Artwork Review & Editing: Assess and edit customer‑submitted artwork using Adobe Illustrator and Photoshop, guaranteeing that files are production‑ready and meet quality standards.
• Order Tracking & Communication: Monitor order progress, proactively identify potential delays, and communicate status updates to customers via phone and email, maintaining transparency and trust.
• Problem Solving: Resolve complex issues related to custom specifications, shipping logistics, or vendor constraints, employing creative problem‑solving techniques to achieve satisfactory outcomes.
• Data Accuracy: Accurately input and maintain order details in arenaflex’s CRM system, ensuring that all information is up‑to‑date and compliant with internal audit standards.
• Continuous Improvement: Contribute ideas to enhance workflow efficiency, suggest enhancements to our technology platforms, and participate in regular training sessions to stay ahead of industry trends.

Minimum Requirements – What We Expect

• High school diploma or equivalent (associate or bachelor’s degree is a plus).
• At least 2 years of relevant customer service experience, preferably in a fast‑paced, call‑center environment.
• Familiarity with Adobe Illustrator and Photoshop; prior experience editing artwork for production is highly desirable.
• Excellent verbal and written communication skills, with a strong emphasis on professionalism and empathy.
• Demonstrated ability to multitask, prioritize, and manage time effectively while maintaining a high level of accuracy.
• Proficiency with standard office software (Microsoft Office Suite) and comfort navigating web‑based CRM platforms.
• Strong attention to detail and a commitment to delivering error‑free work.
• Eligibility to work on‑site at the Kenosha location; remote work is not available for this role.

Preferred Qualifications – What Sets You Apart

• Bachelor’s degree in Business, Communications, Graphic Design, or a related field.
• Experience in the shipping, packaging, or industrial supply industry.
• Previous exposure to drop‑ship logistics and vendor management.
• Advanced proficiency in Adobe Creative Cloud applications, including Illustrator, Photoshop, and InDesign.
• Track record of meeting or exceeding performance metrics such as average handle time, first‑call resolution, and customer satisfaction scores.
• Certification in customer service excellence (e.g., HDI, ITIL) or related professional development programs.

Core Skills & Competencies – Tools for Success

• Communication: Ability to convey complex information clearly and courteously, both verbally and in writing.
• Analytical Thinking: Skill in interpreting order data, identifying trends, and making data‑driven decisions.
• Technical Acumen: Comfort with digital tools, including CRM systems, order management software, and graphic design applications.
• Customer‑Centric Mindset: Commitment to understanding and anticipating customer needs, delivering solutions that add real value.
• Team Collaboration: Willingness to work closely with cross‑functional teams—sales, logistics, production, and IT—to achieve shared goals.
• Adaptability: Ability to thrive in a rapidly changing environment, adjusting priorities as business demands evolve.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As a Customer Service Representative, you will have access to a comprehensive training curriculum that includes:

• On‑boarding programs that cover arenaflex’s product lines, systems, and service standards.
• Ongoing workshops on advanced customer service techniques, conflict resolution, and communication excellence.
• Technical training sessions focused on Adobe Creative Cloud, CRM optimization, and order‑fulfillment workflows.
• Leadership development tracks for high‑performing individuals interested in supervisory or managerial roles.
• Tuition Assistance Program that reimburses eligible expenses for continuing education, certifications, or degree programs.

Successful team members often progress to roles such as Senior Customer Service Specialist, Vendor Relations Coordinator, Operations Analyst, or even Branch Manager, depending on their interests and performance.

Compensation, Perks & Benefits – What You’ll Receive

arenaflex offers a competitive total rewards package designed to attract and retain top talent. While exact salary ranges are determined based on experience and market factors, all full‑time employees can expect:

• Comprehensive Health Coverage: Medical, dental, and vision plans with full employer contribution from day one.
• Retirement Savings: 401(k) plan with a 6% employer match that begins immediately upon hire.
• Performance Bonuses: Multiple incentive programs that recognize individual and team achievements.
• Paid Time Off: Generous vacation accruals, paid holidays, and sick leave to support work‑life balance.
• Wellness Amenities: On‑site fitness center, walking paths, and a café offering affordable meals sourced from local restaurants.
• Modern Facilities: Clean, well‑maintained workspaces equipped with ergonomic furniture and collaborative zones.
• Employee Assistance Programs: Resources for mental health, financial counseling, and personal development.

Work Environment & Culture at arenaflex

Our Kenosha branch embodies the core values that define arenaflex: integrity, teamwork, and a relentless focus on customer satisfaction. Employees describe the workplace as:

• Collaborative: Teams regularly share insights, celebrate wins, and support one another through challenges.
• Inclusive: A diverse workforce where every voice is heard, and ideas are welcomed regardless of tenure or background.
• Safety‑First: A drug‑free environment with rigorous safety protocols to protect the well‑being of all staff.
• Growth‑Oriented: Clear career ladders, mentorship programs, and regular performance reviews that help you map your professional trajectory.
• Community‑Engaged: arenaflex participates in local charitable initiatives, volunteer events, and partnerships with community organizations.

Application Process – Take the Next Step

If you are passionate about delivering exceptional customer experiences, thrive in a fast‑moving environment, and are eager to contribute to a company with a storied legacy of success, we want to hear from you. To apply, please click the link below and submit your resume, cover letter, and any relevant portfolio samples that showcase your artwork editing skills.

Apply to this arenaflex opportunity

Join arenaflex – Your Future Starts Here

At arenaflex, we recognize that our people are our greatest asset. By joining our team, you become part of a forward‑thinking organization that values innovation, respects work‑life balance, and rewards dedication. Take the next step in your career journey and help us continue to set the standard for customer service excellence in the shipping and packaging industry. We look forward to welcoming you to the arenaflex family.