Senior Customer Training Facilitator – Remote Technical Training & eLearning Specialist at arenaflex

About arenaflex – Empowering the Future of Home Services

arenaflex is a leading innovator in the home services and appliance industry, delivering exceptional value to millions of homeowners across the United States. With a commitment to continuous learning, technology‑driven solutions, and a culture that celebrates curiosity, arenaflex empowers its employees to shape the future of service excellence. As a remote‑first organization, arenaflex offers flexible work arrangements, collaborative virtual teams, and a supportive environment where talent can thrive from anywhere in the country—including the beautiful state of North Carolina.

Why This Role Matters

In today’s fast‑moving market, technicians and service managers need more than just product knowledge—they need engaging, practical training that translates into real‑world performance. As a Customer Training Facilitator at arenaflex, you will be the catalyst that bridges the gap between technical expertise and customer satisfaction. Your work will directly influence brand loyalty, drive profitable growth, and ensure that every service professional in the field has the confidence and competence to deliver world‑class service.

Key Responsibilities

• Design, develop, and deliver comprehensive technical training programs, including eLearning modules, video tutorials, and hands‑on curriculum for major appliances, HVAC, electrical, and apartment‑industry equipment.
• Partner with cross‑functional leaders to identify skill gaps, emerging industry trends, and regulatory changes that impact training needs.
• Create engaging teaching aids such as handbooks, demonstration models, multimedia visual aids, and interactive computer tutorials that align with adult‑learning principles.
• Facilitate live virtual sessions, night classes, and on‑demand workshops for technicians, market managers, and service partners, ensuring accessibility for remote learners.
• Maintain accurate trainee records, track progress, and generate detailed KPI reports that highlight strengths, opportunities, and ROI of training initiatives.
• Develop actionable training plans, project timelines, and resource schedules with minimal supervision, ensuring timely delivery of all training assets.
• Provide remedial, follow‑up, and recurrent skill‑enhancement sessions to reinforce learning and address performance gaps.
• Deploy training materials across arenaflex’s learning management system (LMS) and collaborate with IT to integrate new technical platforms.
• Attend industry conferences, webinars, and internal strategy meetings to stay current on best practices and feed insights back into the curriculum.
• Lead special training projects, pilot programs, and continuous‑improvement initiatives that support arenaflex’s strategic objectives.

Essential Qualifications

• Bachelor’s degree in Education, Business, Engineering, or a related field, or an equivalent blend of education and professional experience.
• Minimum of 2 years of proven experience designing and delivering technical training programs, preferably in a remote or virtual environment.
• At least 5 years of hands‑on experience troubleshooting and servicing major appliances, HVAC systems, electrical equipment, or related apartment‑industry technologies.
• Exceptional written, verbal, and interpersonal communication skills, with the ability to translate complex technical concepts into clear, actionable learning experiences.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and the ability to quickly master additional technical systems and LMS platforms.
• Strong facilitation and coaching abilities, demonstrated through successful delivery of engaging virtual workshops and on‑site training sessions.
• High learning agility—comfortably “learning on the fly” and adapting instructional strategies to evolving business needs.

Preferred Qualifications

• EPA Universal certification or comparable environmental compliance credential.
• Experience with instructional design methodologies such as ADDIE, SAM, or Bloom’s Taxonomy.
• Familiarity with multimedia authoring tools (e.g., Articulate Storyline, Adobe Captivate) and video production software.
• Background in adult‑learning theory and proven ability to apply those principles in a remote training context.
• Track record of measuring training effectiveness through data analytics, surveys, and performance metrics.

Core Skills & Competencies

• Technical Acumen: Deep understanding of appliance, HVAC, and electrical systems, enabling you to create realistic, scenario‑based learning experiences.
• Instructional Design: Ability to structure content, develop assessments, and curate resources that promote knowledge retention.
• Project Management: Strong organizational skills to manage multiple training projects, timelines, and stakeholder expectations simultaneously.
• Communication: Clear, concise, and persuasive communication style that resonates with diverse audiences, from seasoned technicians to new hires.
• Collaboration: Proven ability to work cross‑functionally with product managers, compliance officers, and senior leadership to align training with business goals.
• Data‑Driven Mindset: Comfort with analyzing KPI data, interpreting trends, and making evidence‑based recommendations for continuous improvement.
• Adaptability: Flexibility to adjust training delivery methods based on feedback, technology changes, and shifting market demands.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As a Customer Training Facilitator, you will have access to:

• Mentorship from senior instructional designers and industry experts.
• Funding for certifications, conferences, and advanced instructional design courses.
• Opportunities to lead enterprise‑wide learning initiatives and influence strategic direction.
• A clear career ladder that can lead to roles such as Senior Training Manager, Learning Experience Designer, or Director of Technical Enablement.

Work Environment & Culture at arenaflex

arenaflex fosters a culture of inclusion, curiosity, and empowerment. Our remote workforce enjoys:

• A flexible schedule that supports work‑life balance, with the ability to work from any location within the United States (excluding Alaska and Hawaii for remote roles).
• Collaborative virtual teams that use cutting‑edge communication tools to stay connected and share knowledge.
• Regular virtual “coffee chats,” team‑building events, and wellness programs that promote mental and physical health.
• An inclusive environment where diverse perspectives are celebrated, and every employee is encouraged to bring their authentic self to work.

Compensation, Perks & Benefits

arenaflex offers a competitive salary range of $59,800 – $99,900 annually, commensurate with experience, education, and geographic location. In addition to base pay, you can expect:

• Performance‑based bonuses and incentive programs.
• Comprehensive health, dental, and vision coverage.
• Retirement savings plans with company matching contributions.
• Generous paid time off, holidays, and parental leave.
• Professional development stipend for courses, certifications, and conferences.
• Access to a robust employee assistance program (EAP) and mental‑health resources.
• Technology allowance for home office setup, including ergonomic furniture and high‑speed internet support.

Commitment to Equal Opportunity

arenaflex is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any protected status.

How to Apply

If you are passionate about empowering service professionals, thrive in a remote‑first setting, and possess the technical expertise to design impactful training experiences, we want to hear from you. Click the link below to submit your application and join arenaflex’s mission to redefine service excellence.

Apply to this role at arenaflex

Take the Next Step

At arenaflex, your expertise will shape the future of technical training for a nationwide network of service professionals. Join a forward‑thinking team, leverage cutting‑edge learning technologies, and make a tangible impact on customer satisfaction and brand loyalty. Apply today and start your journey with arenaflex!